ATTRACTIONS
WHEN YOU PULL A BROKEN LASERTAG VEST WHAT IS THE PROPER PROCEDURE?
WRITE THE ISSUE ON A STICKY-NOTE, INCLUDE THE VEST NUMBER, PLACE IT ON THE VEST, AND PLUG IT IN
IF A GUEST BOUGHT LASERTAG BUT DOESNT WANT TO DO THE ATTRACTION ANYMORE, WHICH ATTRACTIONS CAN THEY SWITCH TO?
SPINZONE, BUMPER BOATS, MINIGOLF
BOTH FOUNTAINS AT SNACKBAR AND TEAM MEMBER FOUNTAIN
SHOULD EMPLOYEES BE WEARING SWEATPANTS, LEGGINGS, OR RIPPED JEANS TO WORK?
NO EMPLOYEES SHOULD BE WEARING JEANS OR KHAKIS WITH NO RIPS. SHORTS SHOULD BE FINGERTIP LENGTH.
WHEN A MINOR GOES ON BREAK, HOW LONG DO THEY HAVE TO BE CLOCKED OUT FOR? WHAT BUTTON DO THEY HIT TO CLOCK OUT AND BACK IN ?
THEY HIT MEAL START, WAIT 30 MINUTES, THEN HIT MEAL END.
ARE YOU ALLOWED TO WALK AWAY FROM YOUR ATTRACTION WHILE A RIDE IS GOING? WHAT IS THE PROPER PROCEDURE?
NEVER WALK AWAY WHILE A RIDE IS GOING, CALL FOR THE PROPER CODE AND WAIT FOR THE REPLACEMENT TO COME.
WHAT DO GUESTS WHO HAVE THE UNLIMITED PASS NEED TO GET ON ATTRACTIONS?
PLAYCARD AND WRISTBAND
WHEN PURCHASING THE PIZZA PITCHER COMBO HOW MUCH IS A REFILL FOR THE PITCHER?
ARE AIRPODS OR HEADPHONES PART OF YOUR UNIFORM?
NO, YOU SHOULD NOT HAVE THEM IN DURING YOUR SHIFT.
WHAT IS THE PROPER CLEANING PROCEDURE IF YOU SEE A SPILL.
PLACE A CAUTION CONE, GRAB THE PROPER CLEANING SUPPLIES, CLEAN UP THE SPILL AND MAKE SURE THE CAUTION CONE IS LEFT IN THE CORRECT SPOT
WHAT ARE THE LIFE JACKETS AT BUMPER BOATS USED FOR?
RECOMMENDED FOR PASSENGERS THAT ARE 40INCH OR TALLER BUT UNDER 48INCH
WHAT IS THE PROCEDURE WHEN A GUEST BRINGS IN AN OLD BOOMERS CARD THAT IS NO LONGER ABLE TO BE TRANSFERRED?
CALL FOR A MANAGER, INFORM THE GUEST THAT YOU NEED A MANAGER TO TRANSFER THE CARD, ASK IF THEY WOULD LIKE TO PURCHASE ANYTHING IN THE MEANTIME WHILE THEY WAIT.
IS TELLING THE COOK WHAT FOOD YOU WANT THE PROPER WAY TO RING IN YOUR TEAM MEMBER MEAL?
NO, A MANAGER WILL ASK YOU WHAT YOU WANT WHEN IT IS TIME AND RING IT IN FOR THE KITCHEN. ALL ITEMS NEED TO BE RUNG IN INCLUDING CHIPS.
DO CROCS COUNT AS CLOSED TOED SHOES FOR WORK?
NO, YOU SHOULD BE WEARING COMFORTABLE CLOSED TOED SNEAKERS FOR YOUR SHIFT.
WHAT IS THE PROPER PROCEDURE OF BEING LATE OR CALLING OUT?
MESSAGE A MANAGER ON DUTY OF THE SITUATION. IF YOU CANT MAKE YOUR SHIFT FIND PROPER COVERAGE THE SHIFT IS YOUR RESPONSIBILITY. IF YOU TRADED A SHIFT ON W2W INFORM A MANAGER FOR APPROVAL.
WHAT ITEMS SHOULD BE PUT AWAY WHILE A RIDE IS ONGOING?
PHONE AND HEADPHONES
DO WE CURRENTLY STILL OFFER THE HALF OFF GAMES PROMOTION?
NO
FLATBREADS ARE AN OPTION FOR TEAM MEMBER MEALS
NO, WE WILL NO LONGER BE CARRYING FLATBREADS
IF IT IS COLD OUT WHAT ARE YOU ALLOWED TO WEAR?
BOOMERS JACKET OR A PLAIN LONG SLEEVE UNDER YOUR BOOMERS SHIRT. PLAIN COLORED JOGGERS NO PATTERNS
WHAT ARE OUR NEW HOURS FOR THE WEEK?
MONDAY: 3PM-10PM
TUESDAY: 3PM-10PM
WEDNESDAY: 3PM-10PM
THURSDAY: 3PM-10PM
FRIDAY: 3PM-10PM
SATURDAY: 11AM - 11PM
SUNDAY: 11AM - 9PM
WHAT IS THE PROPER CLOSING PROCEDURE OF SPINZONE?
BRING ALL CARS AGAINST THE WALL, TURN THEM OFF, PLUG THEM IN, THROW OUT ANY TRASH, SWEEP THE FLOOR.
WHAT IS INCLUDED IN THE UNLIMITED PASS?
UNLIMITED ATTRACTIONS, $10 IN ARCADE, UNLIMITED BATTING CAGES.
WHO IS ALLOWED IN THE KITCHEN?
COOKS, F&B MANAGER, SUPERVISORS/MANAGERS
NO ONE ELSE SHOULD BE HANGING OUT OR WALKING IN THE BACK OF THE KITCHEN
WHAT ARE THREE THINGS YOU SHOULD HAVE ON YOUR SHIFT AT ALL TIMES?
NAMETAG, RADIO, REDEMPTIONS/FRONT DESK CARD
WHAT IS THE LUCKY STRIKE MANTRA?
EVERY GUEST EVERY TIME!