"JUST A SCRATCH"(Customers)
This program is used by Caliber to schedule all appointments.
What is C.A.R.E.?
"We Do the Right Thing", "We Are Inspired To Serve", "We Are Courageous", We Are Proud" and "We Have Fun" make up this part of the Caliber Home.
What are Caliber's Core Values?
This type of metal can never be repaired?
What is Ultra-High Strength Steel (UHSS)?
This type of inspection looks beyond the obvious to find hidden damages.
What is a Forensic Inspection?
This is what you use when you can't find repair procedures in AllData.
What is Library Request? What is contact QTC?
What is 18 inches?
33% more customers give much higher satisfaction scores than those who do not receive this.
What is proactive updates
You have this much time after the delivery to close the RO.
What is 48 hours?
When repairing and refinishing plastic, some paint toners can affect this system.
What is ADAS? What is Blind Spot?
These are the two types of wires that cannot be repaired.
What are High Voltage and SRS (Orange, Yellow and sometimes Blue)?
What are: Pre-Scan performed, Calibration selected from the Parts Code Table (non-modified), Calibration is required and Invoice posted to the correct line?
You can find the mandatory SRS replacement parts list in these sources.
What is CCCOne H-Notes, AllData and I-Car RTS?
What is calling the customer for delivery?
This is when Repair Planning effectively starts.
What is Vehicle Check-In?
SAI stands for this.
What is Steering Axis Inclination?
These notes explain damages and repair decisions in an estimate.
What are Estimate Line Notes (C1)? What are Explanation Line Notes (Mitchell)?
Estimate accuracy is calculated by comparing this.
What is the snapshot of dollars at 24/48 hours on the estimate compared to the final bill?
This is the minimum number of measurement points required during Setup and Measure.
What is 9 (Car-O-Liner)? or What is 8 (Chief)
This is Caliber's Purpose statement.
What is "Restoring the Rhythm of Your Life"?
This step of the process is focused on empowering the customer's confidence and understanding.
What is Step 1 - Win The Customer?
DTC stands for this.
What is Diagnostic Trouble Code?
Orange wiring on a vehicle is a good indicator of this.
What is High Voltage (EV's)?
This tool is used to take pictures inside parts to verify cavity wax.
What is a Borescope?
YOUR WELCOME!!!
XOXO CALIBER WAY SA TRAINING TEAM :)
This tool can be used to measure under hood, upper body and other auto body openings.
What is a Tram Bar or Tram Gauge?
All of these are part of what: NPS, Kept Informed, Return Rate, Keys to Keys, Online Reputation, Delivered On Time.
What is C.S.E.P.?
When ordering parts through the SPO process, the SA must list the line numbers with quote information both in the estimate line notes and in the task notes.
VOIL4POI+UPD is short for this, which is a detailed vehicle photo checklist.
What is VIN, Odometer, Interior, License, 4 Corners, Point Of Impact, and Unrelated Prior Damage?
This process involves removing mold release agents, prepping, priming and applying adhesion promotor.
What is Prep Unprimed Bumper (Raw Plastic part)
You have this much time after delivery to final bill the file to the insurance company.
What is 24 hours?
When writing an estimate, the Service Advisor must get this many quotes for LKQ and A/M mechanical parts.
What is three (3)?