Flows
Submitting an Invalid ticket, without flow instructions results in what?
What is a Tier 1 NCI
What plan is no longer available to have a financed device?
What is $25 Unlimited Plan
In order for an apple watch to receive service and function properly it must be on what network?
What is Dish Wireless Network
How early are you able to log into your PC?
what is 5 mins before the start of your scheduled shift.
Which country has the most pyramids?
Sudan (estimated 220-255)
What flow leads you to reach out to a coach if the customer is being inappropriate, and not asking for a supervisor?
what is
Emergency, inappropriate behavior or threatening to harm themselves or others.
You're required to call the customer back if a call drops for any reason.. What are the 2 bullet points in knowledge for this scenario?
What are
If they need to power cycle
A software update on their device, which results in call disconnecting
What flow are you following to activate a pending watch line?
Where are the two places you need to submit ppt?
What is..
Teleopti & UKG
1/3
What flow should you use if the customer is demanding to speak to a supervisor?
What is Caliber?
What is our new door to door sales partner
**Watch trained only**- what flow are we following to do a network change?
what is Network change
Where are acceptable places to take a personal call during your scheduled shift?
break room
game room
outside
in your car
What is the oldest College in the US?
Harvard University (1636)
What flow do we follow if we have Law Enforcement on the line asking for information on an account?
Call, text or data record request.
Q1. - Is the request for records from law enforcement
What is the availability date on the 200GB premium Data Offer?
What is
01/29/2025 - 06/30/2025
When assisting customers who activated their Apple Watch via self-serve options on AT&T MVNO what do we need to do?
What is Submit an ASC ticket (VIA GET)
Warm transfer to wireless case management for a resolution
When is it okay to log into your you HOME PC?
What is only during my scheduled shift
In which state did Brittney Spears grow up?
Louisiana
What flow does not count toward your flow utilization % ? & what is the flow Utilization Goal?
Authenticate contact or unable to verify
goal = 75%
What is some of the info the new pricing skittle in capp now displays?
Plan charges broken out for each line
VAS and extras charges
Account level charges or credits (Autopay discount)
Plan or VAS charges that have been ordered but take effect on the next MRC date
what watches do we offer through boost?
what are
Break aux - How many mins are we able to be over on break aux? (per week)
what is 25 mins or less
Which Famous Roman Leader introduced the Leap year?
Julius Caesar