Case Park 🛝
You should not have any __________'s at the end of every shift.
What is "Customer Responses"
What status should you set in slack when starting your shift?
What is "Active"
Who can create and edit questionnaires in the GC's TradeTapp account?
Admin users are the only users who can access and edit questionnaires.
The preconstruction solution for general contractors and subcontractors
What is Building Connected
You will use _______ to search for all Building Connected accounts.
What is Admiin
You've just spoken to a customer on the phone. What should you do immediately after?
What is Log a Call
Where should all time updates be posted?
What is the #acs-support-timekeeping channel
What does "This profile was created by uploading directly into TradeTapp & the vendor hasn’t claimed their TradeTapp account" refer to?
What is an Imported vendor
A feature that allows BC Pro subscribers to privately designate specific points of contact within subcontractor companies
What is a Preferred contact
The ______ ______ in admiin shows most changes that have been made to a company, office, and user.
What is the Audit Log
When waiting for feedback on a case, your case should be placed in this status
What is "On Hold"
For case assistance, you should fill out a __________?
What is a slack form
GC's in TradeTapp can add short internal notes next to companies so that they can flag important information. What are these notes called?
What are Vendor Tags
In BC, this feature helps maintain our network of GC's and Subs with the most recent and accurate contact information.
What is the "Suggest an Edit" feature
In Admiin, deleting has to be done using the ______ _______
What is the Delete Tool
When chat is slow and you aren’t actively working a chat, we should do our due diligence by...?
What is manually pull cases for the products you support
Before routing a case back to a colleague, what would I check first?
what is "Check slack to see if they're in office"
A sub was showing submitted, but then the GC changed their Questionnaire. What status is the sub moved to in TT?
What is "Not Started"
Does the sub receive an email notification after edits are made to a GC's project information?
What is NO - they will not receive an email notification.
"If a GC would like to notify their bidders of the change, they will have to send a message using the “Messages” tab."
Employment verification happens when a user joins a company with an email address whose domain does not match the __________.
What is the Company's Domain
If you don't accept a ticket within 60 seconds, the system will automatically set your omni status to this
What is Not ready - Push Timeout
As a support Tier 1 agent, we should not be posting in the _______ _______'s in slack. This is specifically for Seniors and Tech.
What are the Product Channels in slack
In TradeTapp, instead of manually adding reviewers to each vendor’s application, administrators can create ________ ________ so that based on certain criteria, reviewers are automatically assigned.
What are Invitation Rules (Automation Rule)
As a GC with BC Pro, you can add coworkers to _______ _______ to provide them full access to view project tabs, invite bidders, and view submitted proposals.
What are Project Teams
Support can help users remove unwanted offices by using this tool in Admiin
What is the Dupes tool