OPS in a Box
OPS in a Box is located on what 'drive'?
J Drive
Who is the OPS CEM?
Ken Ness
What are the 2 standard shift durations?
8hr and 10hr.
What is Joseph Martinez's middle name?
Peter
TPA/655 represents which group of employees?
Tampa CEM's.
What are the 2 logs located under 'Logs'?
Manager Exception Log and Deviation Log.
Who are the OPS Team Leads?
Rochele and Elva
Who can authorize a schedule adjustment for agents? (Agents not on an SDA or LST)
CEM's
What time did Joseph Martinez's shift start on 5/15.
23:30
69.9hrs
What months are available for Call in Sheet links?
May and June
Name a backup payroll agent.
Olivia, Zach, Esau, Kai, Gonzalo, Junie, Yasmine, Jenn.
What day of the week does the vacation waitlist process?
Monday
What vacation (block) week was Joseph Martinez awarded?
10/14/24
What was the last date that Joseph Martinez used Scheduled PPT?
6/9/24
Use the 'Vehicle Tracking Database' to find out what make/model vehicle Junie drives.
Honda Accord
Name a backup OPS agent who is currently holding a permanent line.
Amanda, Demi, Trey.
If my shift started at 23:00 on 8/30 and I am requesting 2 hours of PPT at 05:00 on 8/31, what day do allotments need to pulled from?
8/30 - the day the shift started.
2
What holiday did Joseph Martinez use on 12/17/23?
Christmas Day
What is the password for KastleVideo?
DeltaOPS!
What is Amanda Leonce's first name?
Curley
A shift start time of 9:45 represents a specialist who is...?
On leave.
What is Joseph Martinez's agent sine?
How many hours of INC VAC did Joseph Martinez use on 10/02/23?
6.4