BOS JEOPARDY!

Policies and Procedure

100

Can we remove a owner or signer from an account without all owners present?

YES, It can be requested by account owner without other owners present ,Requires that signature card is signed by owner being removed on Disclaimer section; Can be performed only on accounts that are not overdrawn and have no legal holds in name of signer being removed

Owner / signer changes – personal

200

Can a Safe Deposit Box name change be completed at any branch?

YES, •Bankers can complete the following maintenance requests at any branch: ◦ Add, change or delete Safe Deposit Box Auto Debit ◦Safe Deposit Box Address Change ◦Safe Deposit Box Name Change

Safe Deposit Box Maintenance

300

What form is used to change a mailing address on an account that has return mail?

Address / Return Mail Maintenance form

Name / address / phone changes

400

What email is entered if the customer does not have an email or wants the banker to delete their email information? 

[e-mail]

 

Demographics / other maintenance

500

Do all owners need to be present to add a beneficiary to an account?

YES, It can only be performed with all account owners present.

Owner / signer changes – personal

Exceptions

100

What must be included in your Raptor ticket under the Issue Description section?

Full ECI , Last 4 of the account number, Amount of item(s), and Decision Request

Article 26853

200

When adding your notes in TRIPS, who's SID is placed after BOS CALL?

Bankers SID

Article 26853

300

What is the cutoff time(M-F) to decision an item in TRIPS?

6PM ET

Article 26853

400

Which one of the Exceptions & Returns email templates is used if a customer set up an ACH with the correct account number but an incorrect routing number?

Next Day Force post template

Article 26864

500

What does the settlement account number 12345 mean?

Returned to maker, refer the customer back to the sender of funds.

Article 26853

Research/Photocopies

100

Can a banker request copies of savings bonds on Customer Assist?

NO, Copies cannot be requested on Customer Assist. The request is submitted using the Photocopy Email Template in My Knowledge.

Research Requests

200

When completing a research, for what amount can a banker submit immediate credit for?

  $50 or less

Research Requests

300

Can a research request be canceled?

YES, a reverse request would need to be completed from Research Email Templates in My Knowledge

Article 26876

400

Can we mail research request items (ex. Statements or check copies) to branches?

NO, Don't mail research request items (e.g., statements, check copies) to branches

Research Requests

500

What is the cutoff time for provisional credit so the credit is available at the end of business day?

5PM ET, Cutoff time is 5 p.m. ET (4 CT, 3 MT, 2 PT). Requests received after the cutoff will be processed the following business day •If request is received before the cutoff time, credit will be made available at the end of the business day

Research Requests

NAM

100

What is the name of the form used to add a Owner manually?

Customer and Account Maintenance

Article 49384

200

Where is the Customer and Account Maintenance form sent?

Faxed to National Account Maintenance 888-793-0598

300

What type of maintenance can normally be escalated to National Account Maintenance?

Normally only maintenance that is past due or was processed incorrectly is escalated to National Account Maintenance

Article 49384

400

T/F The Customer and Account Maintenance form is used to split a customer's profile?

Split customer profiles

  1 Authenticate customer

  2 Complete Customer Split section on Customer and Account Maintenance form

3 Fax form to National Account Maintenance ....

Demographics / other maintenance

 

500

If a customer mails a letter to request their accounts to be closed. What form does the banker complete?

National Account Closing Requests

Checking / savings / prepaid account closing and reopening - personal

SYSTEMS

100

 ________________ is used to decision current day Exception & Return items.

TRIPS

200

What is used to view customer statements, check images, and letters sent to customers by the bank?

OneView

300

What is used to view ACH credits and debits?

Eserve

400

What system is used to find Cashier Check numbers?

HOST

500

 ________________ is used to review check holds in more detail, and is the system used by Branch Bankers to request check holds be released

Active Hold Report