Emotions
Conflict Resolution
Strategies
BOSS Stuff
Other BOSS Stuff
200

A strong feeling of annoyance, displeasure or hostility

What is Anger?

200

The key part of conflict resolution. 

What is communication?

200

A formulated sentence that focuses on feelings or beliefs of the speaker rather than angry thoughts and blaming. 

What is I-Statements?

200

Repetitive thinking or dwelling on negative feelings, distress and their causes and consequences. 

What is rumination?

200

Assign responsibility for a fault or wrong. 

What is blame?

400
Emotional reactions we have to other emotions. 

What is secondary emotions?

400

The practice of preparing to listen, observing what verbal and non-verbal messages are being sent. and then providing appropriate feedback for the sake of showing attentiveness to the message being presented. 

Active Listening

400

The quality of being thankful, recognizing and acknowledging the good things that happen, resulting in a state of appreciation. 

What is gratitude? 

400

The number given to the amount of thoughts the average brain has in a day. 

70,000

400

A reply in which is solution-oriented and seeks improvement to the situation. 

What is responding?

600

Six of these basic human feelings shared by everyone across cultures.

What is primary emotions?

600

Hearing someone or something without putting 100% of your attention into the engagement. 

What is Passive Hearing?

600

Being fully aware of whatever is happening in the present moment, here and now, without filters or judgements.

What is Mindfulness?

600

A result or effect of actions that were harmful or impacted others negatively. 

What is consequence? 

600

A reply in which is defensive, immediate & mindless, lacks any thought or analysis. 

What is reacting?

800

A feeling of worry or unhappiness that you have because you have done something wrong, such as causing harm to another person. 

What is guilt?

800

Make a deal between different parties where each party gives up part of their demand. 

What is compromise? 

800

The ability to sense other people's emotions, coupled with the ability to imagine what someone else might be thinking or feeling. 

What is empathy? 

800

Irrational, inflated thoughts or beliefs that distort a person’s perception of reality, usually in a negative way.

What is Negative thinking traps 

800

Requirements of all humans for survival and normal mental and physical health, transcending culture, historical era, age, gender and seriocomical status. The cause of much discomfort when not received. 

What is (Human) Needs?

1000

Safety/Survival, Critical Awareness, Action & Communication. 

What is the 4 functions of Emotions?

1000

To work with someone else to come to a mutual and respectful agreement or resolution. 

What is collaborate? 

1000

A word or short statement that is repeated over and over throughout a duration of time. A constant reminder that shifts our awareness and intention away from distress toward contentment.

What is a mantra?

1000

A person makes a conclusion based on a single incident or single piece of evidence. 

What is overgeneralization?

1000
Used in situations of conflict, techniques to help disengage or prevent the escalation of anger or other negative emotions. 

What is diffuse?