Online security
Customers in Business Managed (BMG), Business Government Managed (BGM), Small Business Segment (BOH) and Business Banking (BPL) are eligible for both Hard and Soft Token? Yes or No
No, only BOH is eligible for soft token only.
What is the criteria for linking accounts online?
What is the highest grossing movie of all time?
Avatar
What link would you choose to view the customers subscribed alerts?
Pacman tool
How can I get a direct deposit form for my business account?
For Business accounts, we don't have a form ready online like consumer, We would refer to branch for a form/voided check Going through teller line no appointment needed
Or
To complete a direct deposit form yourself but it will not display the bus name
What securities does the customer need to have set up before we can raise the wire limit to $500k?
SecureID, IPsecurity and Dual control
When linking business to business retail products, how many digits should both CIS be?
20
What gas do plants absorb from the atmosphere?
Carbon dioxide
Can I read a bill pay stop payment disclosure to a different signer in the same business account?
Yes
Can a business credit card be added to digital wallet if the customer has not received the physical card in the mail yet?
No, has to wait the only way is to add manually trough the wallet app on their device
If customer hasn't receive their hard token and never received tracking number via email, how can we locate the FedEX tracking number?
Token inquiries (e.g. anticipated resolution time frame wasn't met) email is sent by BOTS to Chase Connect Fulfillment
Customer want to linked personal auto loan to existing online Gemini profile, how would be proceed?
Customer combine in CA
If system failure message displays:
What desert is the largest in the world?
Antarctic Desert
Are multi-tin online profiles eligible for Invoice Tool?
No
What navtool can we use to help a customer raise their wire limit?
Article #41728
Manage Transaction Limits: Increase/Decrease Daily Limits - Business
Customer want his work from home employees to have IP security set up, which level would he be set up under?
User level
How many IP adresses can admin have registered under company level?
30
What is the term for a word that is similar in meaning to another word?
Synonym
What type of codes can we verbally provide to Sub-Users have their verify security code?
What are types of code: Unrecognized device
What are types of code: Password reset
What are types of code: Transaction Authentication
What is another name for an excel file that a customer would download transactions into?
CSV
What other service other than dual control can cause pending approvals?
Daily limits for subusers.
Why is a signer not able to see Business LOC online? What would be next step for customer or banker?
What is the most spoken language in the world?
Mandarin Chinese
If a customer has a hard token and would like to switch to a soft token how would you order one?
Resend soft token
What resource would you use when a customer needs to download transactions into excel?
Article #41825
PFM / Aggregators: Download Activity (