Operations
False
Name the four independent blocks of time applied to a service.
Application, Processing Time, Finishing Time, Transition Time
What Client Profile feature allows Service Providers to keep appointment notes?
Client Notes
Name one way to filter orders under the sales section of the platform.
Open/Closed, Order Number, Client Name, CC #, Appointment Tag
True or false: Boulevard's waitlist notifies the business when a time slot becomes available?
False
What does a yellow star icon represent on a client profile?
New Client
Which feature allows you to add emojis to a client profile, appointment or order?
What client profile feature allows businesses to store client photos?
Gallery
How many tickets can be added to a group checkout?
Unlimited
How does Boulevard’s Self-Booking powered by Precision Scheduling™ help businesses improve productivity?
By learning client booking habits and offering the most efficient appointment times based on business settings
Where can a business see cancelled appointments?
Cancellations tab from either front desk or calendar view
True or False: The Boulevard platform can support any type of compensation plan.
False
What is the first step in blocking a client from booking appointments through the Self-Booking Overlay?
Select "Block" under the client profile. When this is enabled the client will still be able to access the booking widget however time slots will not available.
True or False: Boulevard does not offer a report to track rescheduled appointments.
True
What are the days/hours for Customer Support or Help Chat?
Help chat is available Monday through Saturday:
9:00 AM - 9:00 PM ET
6:00 AM - 6:00 PM PT
When does Boulevard send a booking confirmation?
At the time of booking
Where can operators view forms for upcoming appointments based on status?
Under Schedule from the Front Desk or Calendar view
Where under the Client Profile can you add Suggested Products?
Under Products
True or False: Boulevard's platform is HIPPA compliant.
True
What is one important difference between summaries and reports?
refresh time (summaries are refreshed instantly and reports are refreshed with a 1-2 hour delay)
What are the two ways operators can book an appointment in Boulevard?
By selecting a time on the calendar OR selecting the New Appointment button.
A location has some staff with low utilization. What Boulevard feature can be used to help fill their books?
Marketing Email Campaign - Fill Your Slow Days
True or False: Service Providers can send images to clients through the Messages feature of Boulevard.
False - Only the client has the ability to send a photo through messages. Service Providers can save the image sent by the client under client notes.
How would a user complete a sale for a product or gift card?
Within the Sales section as a New Sale
What is the purpose of Boulevard's Duo?
It is an EMV-certified card reader that supports dip, tap, and contactless payments for a better front desk experience.