Hierarchy
Who would be the first in command?
Busser
Server
1. Server
2. Busser
What kind of response is this?
Someone yelling at you!
Passive, Aggressive or Assertive?
Aggressive
Is this obvious or unwritten rule?
Wearing appropriate clothing
Obvious
You are working as a food service worker at a busy restaurant during the lunch rush. There is a long line of customers waiting to be served and some are becoming impatient. How do you maintain a positive attitude and provide excellent customer service in a fast-paced and stressful environment?
Let people know someone will be helping them shortly
Ask other staff if you can help with anything
Open lines of communication
Who has the most responsibility.
Youngest sibling
Middle Sibling
Oldest Sibling
1. Oldest Sibling
2. Middle Sibling
3. Youngest sibling
Allowing someone to finish their full thought before responding
Passive, Aggressive or Assertive?
Assertive
Talking about romantic relationships with co-workers.
Obvious or Unwritten Rule
Unwritten Rule
You are working but your shift is done and you did not get all your tasks done for the day. What should you do?
Have open line of communication. Let the next staff member know what was missed and why. Let your supervisor or manager know as well so everyone is on the same page.
Who has the most power/ responsibility?
Teacher
Vice Principal
Educational Assistant
1. Vice Principal
2. Teacher
3. Educational Assistant
I don't need to listen to you because your not the boss of me.
Passive, Aggressive, Assertive
Aggressive
Listening to music while working.
Obvious or Unwritten Rule
Unwritten Rule
You wake up and see that your alarm never went off. So you are starting your morning 15 minutes later than you planned. You are going to be late for work now. What could you do?
Call your work and let them know you are running late and give exact timing. Apologize if it impacts anyone else at work and brainstorm a plan so it does not happen again.
Who holds the most responsibility when the Manager is gone?
Hostess
Supervisor
Server
Supervisor
Server
Hostess
All your ideas are much better then mine so let's just use yours.
Passive, Aggressive or Assertive
Passive
If you finish all your tasks you need to do at work before your shift is over, you can ask if there is anything else you can help with.
Obvious or unwritten Rule
Obvious
A co-worker wants to update you on their week or weekend but the timing isn't the best since you have so much stuff to do for work. How could you handle this situation?
Let them know you are unable to chat at this time but you want to hear about their week/ weekend.
Try to organize having the same break if it works
or
Catch up after your shift or once you get everything done.
Any other thoughts?