What's the process?
Scenarios
True or False
50
You need to contact a family and you don't have access to a school phone.
Send a text or email via ReachMyTeach

Call through ReachMyTeach

Enter a multilingual helpdesk ticket for a Family Community Specialist to contact the parents.

50

"We were evicted last night and have nowhere to stay." 

"I'm really glad you told me. This is something we need to involve the team in right away."

"I can't provide housing, but we're going to make sure you're not handling this alone."

50

True or False

Supporting someone does not mean rescuing them.

True

As school employees, there are limits to the support we can provide. 

100

A student tells you their family has no food at home.

Contact a social worker

Help them access the Care Closet (counselor/social worker, request form)

Make a donation of food or gift card(s) to the school or the Foundation for Portland Public Schools


100
"I missed my bus and I need a ride. Can you give me ride?"

"I can't provide rides, but I can help you contact your parent." 

"I can't provide rides, but let me talk with some other adults to see if we can find a solution." [admin, social worker]

100

True or False

You are protected by the school/district if an accident occurs while you are transporting a student.

False!

You transport students at your own risk.  

150

A student in your advisory tells you they are anxious about walking home from school after they saw ICE in the area.

Contact the parent, admin, social worker as needed.

Do not offer to give the student a ride.

150

"My dad wants your number so he can reach me on during the ski trip."

"I'm not able to share my personal number, but I will talk with your dad about how he can get ahold of us while we're on the mountain."

150

True or False

Healthy boundaries involve accepting when other people tell you "no." 

True!

200

You learn the parent of a student has been detained by ICE.

Do not give any legal advice. Tell the parent you will have someone contact them about a referral for legal aid. 


Enter a helpdesk ticket so that a FCS can contact the parent and evaluate their need.

200

"I can't do lacrosse because my parents can't afford the equipment."

"I can't give students money, but I can help connect you to resources.

"Let's loop in the counselor/admin so we can find support options together."

200

True or False

Giving a family money directly is an easy way to solve their problems.

FALSE!

While a payment may his bypasses systems designed to support families long-term