Show:
Just the Facts
Sequence of Service
This and That
Service Standards
Bar Mash-Up
100
LHM
What is Lodging Hospitality Management
100
Check presentation
What is, check should be in presenter and placed in the middle of the table in neutral territory
100
Cake cutting fee
What is $3.00 per person
100
The MINIMUM guest satisfaction needed
What is 100%
100
Beers Boundary has available on draft
What is,Boulevard Wheat UCBC stl IPA Tank 7 Draft of the Month
200
Boundary's COO and CEO
Who are Steve O'Loughlin (COO) and Bob O'Loughlin (CEO)
200
How long do you have to greet a table
What is, 30 seconds
200
corking fee
What is $15.00 a bottle
200
Personalized interactions, Exceeds expectations, Respect guests and associates, Friendly fun flexible, Empower ourselves, Clean and crisp, Team-oriented.
What is, the Perfect 10!
200
List our house spirits
What is, Vodka: Three Olives Gin: Brockers Bourbon: Jim Beam Whiskey: Jack Daniels Tequila: Sauza Blue Scotch: Dewars
300
Hours of Operation and Kitchen
What is Hours~ Mon-Th 11:00a-12:00a Fri-Sat 11:00a-1:00a Sun 9:00a-9:00p Food~ Mon-Sat 11:00a-10:00p Sun 9:00a-9:00p
300
How do you flag a table once guest is seated
What is, Spreading share plates and pulling any silver/plates that aren't needed
300
How long do you have to make a first impression
What is, 10 seconds
300
Hospitality vs. Service
What is something done FOR you vs. something done TO you
300
Laphroaig
What is a Scotch
400
Boundary's Website
What is boundary-stl.com
400
How long do you have to check back on the guest after setting food down.
What is 2min or after the first bite.
400
The assertive guest
What is, want to control their own dinning experience, they know what they want, you must exceed their expectations
400
the 10/5 rule
What is, Smile or acknowledge the guest at ten feet, say hello or greet guest at five feet.
400
After letting the host sample their bottle of wine, who should be poured for next? And then after that
What is, The host should be last, start left from the host pour clockwise around the table with ladies being poured for first.
500
Address and Phone number of Boundary
What is Address: 7036 Clayton Ave. Phone: 314.932.7818
500
First seat on the servers left
What is Pivot point
500
The compliant guest
What is, these guests relay on you to provide them with a positive dinning experience
500
The Four Core Standards
What is 1. Welcome guest 2. Use your name 3. Ask if there anything else your guest needs 4. Thank guest for joining us
500
The first question to ask a guest after they order a Manhattan or Negroni
What is, would you like it neat or on the rox.