Fundamentals
While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don't take things personally or take yourself personally. Laugh everyday.
What is Keep Things Fun
5 sessions or 30 days, whichever is longer
What is ISP guideline for completion
What is contact notes?
Respond quickly to concerns and questions quickly, whether its in person, on the phone, or by email. This includes simply acknowledging that we got the question and we are on it as well as keeping those involved continuously updated on the status of outstanding issues.
What is Respond to Concerns
These individuals are risk takers, take charge, independent and cannot be micromanaged.
Be willing to do the mundane and ordinary things necessary to get the job done. Nothing is beneath any of us. If you see it, do it.
What is Pitch in Wherever Necessary
Being able to speak to County Board of DD without a release
What is a hipaa covered entity?
Covered entities that the agency is able to speak with regarding treatment services
What is the Authorization for Release and Exchange?
Create and avoid misunderstanding by discussing expectations upfront. Set expectations for others and ask when you're not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due dates.
What is Get Clear on Expectations?
These individuals are open, approachable, Understanding listeners, empathetic, sociable, and struggle with difficult decisions.
Who are: (any of these): Nick, Sheenna
The best way to influence others is through your own example. Walk the talk. Take responsibility, both formally and informally, to coach, guide, teach, and mentor others. Be the change you want to see.
What is Lead by Example.
What is consent for treatment and assessment of services.
Listing of current services provided for the day and any flags for clients in the system
What is the dashboard?
Get to know your clients and coworkers on a more personal level. Talk more and email less. Understand what makes others tick and what's important to them. Strong relationships enable us to more successfully work through difficult issues and challenging times.
These individuals are reserved and quiet, cautious and responsive, and are sensitive to criticism.
Who are: (any of these): Jessica, Adalina, Colleen
Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Have a healthy disdain for mediocrity. Good is not good enough. Always ask yourself, "Is this my best work?"
What is Make Quality Personal
Diagnostic Assessment> ISP> Billing notes
What is the golden thread
Current clients scheduled for the day.
What is the reception screen?
With appropriate respect for confidentiality, share information freely throughout our organization. The more people know the better we can collaborate. Learn to ask yourself, "Who else needs to know this?"
What is Share Information?
These individuals are informal and relaxed, likes to work with facts, cooperative and stable, and struggles with ambiguity
Who are: (any of these): Chanel, Kareem, Nicole, and Paul
Every conversation, phone call, email, letter, and even voicemail, sets a tone and creates an impression. Pay attention to every interaction and be sure you're setting a tone that's friendly, warm, supportive, and helpful.
What is Create a Good Impression.
Entity that requires us to have a person centered plan in place.
What is CARF
Communication about a client with treatment providers.
What is the client messages
What is own your work-life balance.
These individuals are helpful, steady, and diligent