Boundless
What is an I-94?
Arrival/Departure record of admission for non-immigrant visitors to the United States,
Who issues the I-94?
U.S. Customs and Border Protection (CBP).
What is the sole purpose of the Lead Automation in Hubspot?
The purpose of lead automation in HubSpot is to ensure the accurate tracking of ISA endorsements and the fair distribution of leads to Outbound Sales Representatives. With queue tiering now removed, this lead automation specifically guarantees an equitable distribution of fresh leads and organic sales to the Outbound team.
True or False: Inbound Calls should be answered within 60 seconds.
False. Calls should be answered within 45 seconds
What is the general handling time to respond to an email via Front before it violates the SLA?
Within 10 hours
When was the effectivity date of the restriction of the 19 countries/ foreign nationals to enter the U.S. under Trumps' Administration?
June 4, 2025
What are the four services that are about to be sunset by RV?
B1/B2, FMJ, EAD, and RPRC.
How do you tag the ISA property in HubSpot if an in-app queue or an in-app Belle Smith lead comes in with an existing deal, so it can be assigned to the OB rep?
1. Click on the existing deal
2. Look for the ISA Properties
3. Tag the lead as ENDORSEMENT-YES. Do not tag the ISA Name.
BAMFAM stands for?
Book A Meeting From A Meeting
The sponsor recently canceled their K-1 visa application, which they had filed with a lawyer. The sponsor would like to reapply for the same type of application but with a different beneficiary. How long before the sponsor can reapply for a K-1 visa?
The sponsor can reapply after 2 years.
How many times can a customer reapply with Boundless for a B1/B2 visa if their initial application through Boundless was denied?
Once.
Why are we sunsetting these services?
How do you tag the ISA property in HubSpot if an organic sale comes in with an existing deal?
1. Click on the existing deal
2. Look for the ISA property
3. Tag the lead as ORGANIC SALE: YES-WEBSITE.
Note: Do not tag your name in the ISA NAME since this is an organic sale, not an endorsement.
How do we do basic troubleshooting in Dialpad?
1. Quit the application (completely close and not minimize only)
2. Restart your PC/Mac
3. Reopen the applicationIf issue persist then we can contact IT.
What is the purpose of having a schedule per team for assigning in-app messages, auto payments, and real-time inquiries?
For accountability since this type of process is essential yet crucial.
Give at least 10 countries that were included in the restriction on the Entry of Foreign Nationals from the Trump administration.
1. Afghanistan
2. Burma
3. Chad
4. Republic of Congo
5. Equatorial Guinea
6. Eritrea
7. Haiti
8. Iran
9. Libya
10. Somalia
11. Sudan
12. Yemen
13. Burundi
14. Cuba
15. Laos
16. Sierra Leone
17. Togo
18. Turkmenistan
19. Venezuela
Is it possible to apply for a B1B2 visa if the customer has an existing K-1 Fiance visa application?
Yes however, applying for a travel visa while your K-1 is pending may not negatively impact your K–1 application, but your travel visa is more likely to be denied because you’ve already shown intent to immigrate to the U.S.
What do you mean by an Organic Sale?
An organic sale refers to a sale made by a customer who paid on their own through our website, originating from an unknown lead without any assistance from an OB or an ISA.
What is the purpose of our ISA Ticketing Tracker?
The purpose of the ISA ticketing tracker is to track data from every interaction to determine the customer's source and activities for calls, chats, and emails, which is crucial for monitoring individual and team productivity, optimizing lead conversion strategies, ensuring proper attribution of sales, and providing comprehensive insights into the customer's journey across various contact points.
What services does Boundless have that are the same as RapidVisa?
CR-1
K-1
AOS
B1B2
ROC
What is the proper/standard spiel for chat if an ISA is about to end their shift and will have another ISA to take over with their ongoing chat with the customer?
Okay, maam/sir, I want to let you know that my shift is ending shortly. To ensure you continue to receive prompt assistance, I'll be transferring you to one of my colleagues. I'll provide them with a detailed summary of our conversation so they can seamlessly pick up where we left off.
What is the purpose of the recent Trump's Administration's implementation from restricting foreign nationals to enter the U.S.?
To Protect the United States from Foreign Terrorists and Other National Security and Public Safety Threats
How do you tag the ISA property in HubSpot when you have a fresh lead endorsement to an OB Rep?
1. Create a deal in Hubspot.
-Deal name can either be the email or the name of the applicant.
-Pipeline should be BL SALES PIPELINE (INBOUND&OUTBOUND)
- Close Date should be CLEARED
-Deal owner should be NO OWNER.
2. After creating a deal, look for the ISA Property and tag accordingly.
- ISA Name:
-ISA Lead Source:
-Organic Sale: (Leave it as is)
-Valid Endorsement: YES-ISA
How many Q.A. Attributes do we have with the new guidelines?
14 Attributes
For ROC, when should we assign the lead to queue/create a deal?
When the creation date was not today, with phone number, and under Belle Smith, ISA will need to create a deal and assign the lead on queue.