Extraordinary Growth
Shopping Experience
The next step in customer journey
100

What area is in focus FY26?

A) Spoons and Sofas
B) Cooking and Eating
C) Worksapces

Correct answer is B) Cooking and Eating

100

What is the tactic "IKEA APP AS A SHOPPING COMPANION" about? 

A) Boost APP downloads and improve user experience

B) Replace physical stores with on-line shopping

C) Only IKEA Co-workers can access the APP.

Correct Answer is A) Boost APP downloads and improve user experience

100

What could be the amazing Soroksar contribution?

A) Signed Peter Tichy autograph

B) New learnings how to meet & engage customers/co-workers

C) A robot after party

Correct Answer B) New learnings how to meet & engage customers/co-workers

200

What is the Leadtime wished goal for KITCHEN INSTALLATIONS

A) 2 Weeks

B) 3 weeks

C) 4 Weeks

Correct answer is A) 2 Weeks

200

What is meant by PERFECT ORDER

A) Everything is available

B) From ordering my IKEA goods everything goes to plan including all services

C) I shopped with JYSK

Correct Answer is B) From ordering my IKEA goods everything goes to plan including all services

200

Sister Sledge referred to theirs.  What will we do with ours?

A) Invite them for the summer party

B) Provide unique IKEA Family loyalty interactions & benefits

C) Only engage with them online

Correct Answer is B) Provide unique IKEA Family loyalty interactions & benefits

"*WE ARE FAMILY" ;-)

300

What improved service will support the Extraordinary growth area?

A) Co-ordinated Delivery and Installation service

B) Adding more services

C) Increase the prices of our Services

A) Co-ordinated Delivery and Installation service

300

What will we deliver to enhance the shopping tools?

A) New direction of the processes

B) New bigger trolleys

C) More store locations for Yellow Bags 

Correct Answer is A) New direction of the processes

300

To improve the experience to over 100 million visitors we have online… We will…

A) Focus on Online conversion – payment & availability

B) Sell on Amazon

C) Only sell top 5000 articles

Correct Answer is A) Focus on Online conversion – payment & availability

400

If in the extraordinary year of focus in CZHUSK what hours could be saved if all ORDERS were PERFECT

A) 244,000

B) 188,000

C) 122,000

Correct Answer is A) 244,000 worked hours (OMG!)

400

What is the future (FY30) share of self-serve payment in the stores? 

A) 85%

B) 90%

C) 95%

The Correct Answer is B) 90%

400

Per year; what is the potential cost avoidance saving in CZHUSK (in Euros) if we had every ORDER PERFECT

A) 6.14 million Euros

B) 7.74 million Euros

C) 8.99 million Euros

The Correct Answer is B) 7.74 million Euros

YES; *That's an OMG number