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BPM Tools
BPM Phases
BPM Types &
Methodology
Roles & Titles
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100
A document that shows the details of cost savings over a three year period.
What is the Financial Plan or Business Cost Analysis
100
The phase that includes gathering the voice of the customer and drafting the project charter
What is The Define Phase
100
This BPM type breaks down bureaucracy, builds buy-in and is run by trained facilitators.
What is WorkOut or BPM Workout
100
To earn this title you must complete a project with a minimum annual savings of $100k. Starting in 2012, you will also need to pass a final exam with a score of 80% or better
What is Green Belt or Green Belt Certified
100
Two McGraw-Hill online resources where you can learn more about BPM
What is Buzz and the BPM Intranet Site
200
One of the final tools within the BPM process, this set of documents details every step within the new process which is then passed on to the process owner
What is a Hand-over, Hand-off or Transition Package
200
In this phase you meticulously compile and review the cost saving analysis as well as implement a pilot solution
What is the Improve Phase
200
This BPM type improves existing processes by defining client expectations and using data to quantify, understand and control variation. Answer must include the 5 letter acronym
What is Lean Six Sigma DMAIC
200
Title you receive once you complete the week of training and have a draft of a project charter.
What is Green Belt Trained
200
These two phase are where you show the current state process map and the future state process map
What are the measure phase and improve phase
300
This template is the heart of a BPM project. Although initially compiled in the Define Phase, it can be and should be, updated throughout the cycle of the project
What is the Project Charter
300
This third phase strategically and methodically scrutinized the data collected in the previous phase
What is the Analyze Phase
300
One of the two parts of McGraw-Hill's BPM philosophy came from this methodology which was primarily focused on waste and time reduction
What is Lean Methodology
300
Title received after the completion of two projects that carry a minimum annual cost savings of 250 thousand as well as a final exam score of 80% or better
What is Black Belt or Black Belt Certified
300
A program designed to strengthen our core business processes and ensure alignment with customer needs, while improving operational efficiencies and effectiveness
What is BPM
400
This visual drawing, named after its creator Kauro Ishikawa, is an extremely powerful cause & effect tool designed to determine root causes
What is a Fishbone Diagram
400
In this phase you create and define the current state process flow map
What is the Measure Phase
400
One of the two parts of McGraw-Hill's BPM philosophy came from this methodology which was primarily focused on defect reduction in order to increase accuracy and precision.
What is Six Sigma Methodology
400
When in this role, two responsibilities include identifying resources and team members who understand the problem and are motivated to improvement as well as helping BB/GB overcome roadblocks
What is a BPM Sponsor
400
These scheduled and formalized communication events are for the Master Black Belt, Sponsor, and Black Belt Lead to share the progress of the project, to make adjustments if needed, and to ensure for all parties that the goals are being met.
What is a tollgate or tollgate review
500
This Cause & Effect tool converts analyzed data into a double y-bar visual graph which shows the root causes which are most negatively impactful to the process
What is a Pareto Chart
500
During this phase you complete such items as a Fish Bone Diagram, Cause and Effect Analysis and a Pareto Chart
What is the Analyze Phase?
500
A BPM methodology of repeatedly asking the same question in an effort to understand the absolute root cause
What is The 5 Whys
500
This role is responsible for BPM training as well as mentoring green and black belts through their projects
What is a Master Black Belt
500
The three components that make an appropriate BPM project
What are increased quality, cost reduction and reduction in cycle time