The 8 Wastes
The acronym for the 8 wastes
What is downtime?
A framework for Lean Six Sigma process improvement
What is DMAIC?
A measure of variation
What is standard deviation? (Or variance, or range)
What is Lean?
The year Apple was founded
What is 1976?
Idle time
What is waiting?
Also called the Ishikawa diagram, this is a tool for root-cause analysis that resembles a skeleton
What is a fishbone diagram?
A graph that illustrates the 80/20 rule
What is a Pareto chart?
The methodology to reduce defects and variation
What is Six Sigma?
The goal year for Apple to reach carbon neutrality
What is 2030?
An error or nonconformance
A high-level process map that captures inputs and outputs
What is a SIPOC?
The number of defects out of a million in a 6-sigma level process
The Japanese word for mistake proofing
What is Poka Yoke?
He founded Apple along with Steve Jobs and Steve Wozniak
Who is Ronald Wayne?
Movement of goods from one location to another
What is transportation?
A diagram that shows product features such as delighters and must-haves
What is the Kano Model?
A measure of central tendency
What is the mean? (Or median or mode)
The word you can ask 5 times
What is why?
The tablet computer released in 1993
What is Newton MessagePad?
Wasted intellectual capital
What is non-utilized talent?
The four quadrants in a PICK chart
What are Possible, Implement, Challenge, and Kill?
Reviews, surveys, and focus groups can be used to collect this type of data
What is the Voice of the Customer?
Activities that a customer is willing to pay for; changes form, fit, or function
What are value-added activities?
He was the actor who narrated the "Think Different" commercial
Who is Richard Dreyfuss?