I GOOGLED IT, SO I'M BASICALLY A DENTIST
I need to talk to my wife first.
I totally understand. I would do the same thing! What do you think she'll say?
Would it be helpful if we could set up a zoom follow up with both of you?
When would you like for me to follow up with you?
How much is a crown?
Thank you so much for calling! Do you mind me asking who I'm speaking with?
Tell me a bit more about what's going on?
I'll bet Dr. Brady would like to meet your personally and take a look to see how we could best help you. How about Thursday or Monday at 2 pm?
Why aren't you on the list for my insurance anymore?
Our doctor was finding that the limitations of your plan restrict the time she is able to spend with you, as well as the quality of dentistry. She isn't willing to sacrifice either - you deserve better!
Do you whiten teeth?
Absolutely! Do you mind if I ask who I'm speaking with?
Tell me what you're wanting to accomplish..
What do you know about whitening
how soon do you want your teeth whitened.
Other than the color, what else is important to you?
I received a list from my insurance saying I have to find a new dentist
That's absolutely not correct. We have several patients on your plan! Our doctor made the decision to change the relationship we have with your plan because they were asking us to downgrade our standard of care, and you deserve better!
I hate shots!
You're not alone! Tell me more...
Are you familiar with some of the new technology that doesn't require injections for dental treatment? (lasers, etc.)
How can we ensure that you're as comfortable as possible?
What if we could consolidate treatment as much as possible to minimize the injections?
I understand how you FEEL We have other patients who have FELT the same way, and what they've FOUND is that Dr. Brady is extremely gentle!
How do you do an implant?
Great question!
It sounds like you're interested in making some improvements. Tell me more...
What exactly would you like to know about the process?
I'll do what my insurance will pay for.
What if your plan doesn't cover things that are important to you? (have we established what's important from the patients point of view?)
Would it be helpful if you could spread out your financial obligation in the event you want to accomplish something that your plan doesn't cover?
Most patients have found that their dental plan is more of a 'rebate' or supplement, than actual insurance.
I want to get my teeth cleaned.
Great! Do you mind me asking who I'm speaking with?
I'm so glad you called! Why is it important for you to get your teeth cleaned?
What are you looking for in a dental office?
What else would you like to accomplish when you come in?