Registration
This registration type will be manage Institutions and student will take the test in institution
SAT School day
This job aid provides a comprehensive guide for handling exceptions related to SAT refunds or fee waivers, including detailed processes and scenarios.
Exceptions for SAT Refunds or Fees Waived
What are the two reason why student need t
Star Wars
Record type for creating cases of any TCM changes concern.
SIR
What is the first requirement that student need to have before registering?
Online Account/student account
Two types of Make-up exam
Mandatory and Optional
This exception type will grant full refund for the customer without documented requested and no deadline
Death in Immediate Family
What are the two reason why student need to complete the exam set-up in bluebook?
Generate admission ticket
Device compatibility
250 or more
Customer is reporting the release of secure student data without the student’s permission.
what type of escalation?
Does not mean the student must attend the makeup exam, but it does mean they cannot have their scores from the original test date. This is because the nature of the test day incident was such their original scores are not considered valid.
Mandatory
This exception type will provide a full refund of the customer with documentation with TD+5 deadline
Not Feeling Well or Medical Reason
Starting in 2026, _________ must be enabled on Chromebooks.
verified mode
What are the two tools you can check if the test center is not able to administer to the primary test date.
Test center closing page and TCM
After you have register the student over the phone, what is the student need to do?
Upload a photo
This is type of registration were agent facilitated on behalf of the student
Over the phone registration
This exception talks about a student receives an email that their test center has closed or notices that their test center is listed on the closures page.
Test Center Cancellation/Refund
What is the department we can ask assistance as result for issues in bluebook beyond our scope of support?
Bluebook Technical support
If the request is to change the Alternate Coordinator on file to the Primary Coordinator, the change form does not need to be submitted
What is the Form refer to?
Coordinator Change Form
Where can an educator access the fee waiver and sat scores of sat weekend test takers.
(complete)
Login to educator account click My Dashborad look for K-12 reporting
The process of cancelling the Make up test registration is what we called?
Opt-Out
This exception talks about a parent calls because their children got registered at different test centers on the same test date, or the test center was full when the second child went to register so the first child needs to change to the test center the second was able to register for.
Scenario 3 - Siblings
The Exam Setup window opens _ days before a student’s test day.
5
If request is for more than 10 seats what should be the process?
do not make any changes in TCM as request must be escalated to Test Admin Leads for review.
What fee waiver covers in registration?
The registration fee, the late fee and the additional score report.