Help Me
How long?
Length of time I had to wait for an MSR to assist me
Comfort
The MSR made me feel comfortable providing relevant information related to my visit including my finances.
Treated
WHO
The MSR listened to me
Where?
TRV Branch
Solutions
The MSR found of the best way to complete transactions
How can they get questions answered?
Mobile banking, online, in branch contact center
Greeting
I was greeted warmly upon entering the branch.
What did you do?
The MSR Showed they understood my financial situation by providing me tools and resources.
03/18/23
Branch Visit Date
Accuracy
The MSR conducted my transactions without any mistakes.
The MSR helped me be more informed about my financial options.
Empathy
The MSR showed that they care about my issue.
Questions?
The MSR answered by questions with little effort
Who
The Employee
Efficiency
The MSR handled my transaction efficiently.
Actions
The MSR clearly explained the reasons for their actions or decisions. Why are we doing it this way.
Security
The MSR verified my identity and membership. The MSR kept my account information secure.
Communication
The MSR communicated with me in a way that I understand.
How long?
Wait time
Needs
The MSR was committed to addressing my needs completely
Show them what?
How to use mobile banking, check deposits or ATM
Cleanliness
The interior of the branch was clean and orderly.
Overall
Overall Satisfaction with the branch.
Comments
Member's reason for satisfaction rating