Operations and Payments
What is 2:30 pm
Where do I look to find my ETM totals
What is Network Manager
Department that funds manufactured home loans
What is Lending Services
What four things need to be balanced every night for the branch
What are cash, checks, suspense vouchers and teller exchange
What service promise is the most likely to put a smile on a member's face
What is show appreciation for your business
Amount to file a CTR
What is $10,001
Where do I go to investigate a member's online banking issue
What is Admin Platform
Company that services our first mortgages
What is Dovenmuehle (DMI)
What three items need to be completed before asking Operations for help finding an outage?
What are ensure drawer has been piece counted by another employee, ensure drawer stat has been verified for checks/vouchers/f&t codes and completed outage checklist
What service factor leads to efficiency and exceptional experiences
What is provide prompt and accurate service
Primary method used to order a new card number
What is PSI
Who is responsible for locating ATM/ETM outages
What is the branch with the help of Remote Delivery
Three most common reasons for CPI Insurance
What are incorrect Comp/Coll, loss of insurance and not placing RCU as the lienholder
Who is responsible for following through and ensuring outages are resolved
What are the branches
What service factor is important when there is research involved
What is demonstrate ownership and follow-through
Logo ROU1 identifies this type of card in Client Central
What is Credit Card
What methods are available for members to setup digital access to their accounts
What are online and mobile
What does a 19/53 flag on an account do
What is stop all transactions
Amount of outage requiring an audit and AVP notification
What is $500 starting the first of the year or $300 for 2019
Loyalty Filter
What are:
Create and keep promoters
Drive good profits
Expect and reward participation
Bank ID Number
What does BIN stand for
Type of online banking to set up for a small mom and pop business with no ACH needs
What is Consumer online banking
Four acceptable reasons to release a title the same day as the payment
Report that should be checked weekly regarding cash outages
Mission Statement
What is provide exceptional experiences that build mutually beneficial relationships