Process Specific
What is the MQD and Pulse Reason Code for Duplicate Processing/Paid by Other Means?
4865 - Duplicate Processing/Paid by Other Means
True or False. During an initial investigation, PII does not need to be reacted. Only if the documentation is being sent to the user.
True.
QFD Denial Reason: This is used when there are undisputed card present transactions after the disputed transactions on the SAME card.
Card Present Transactions
What will be your decision for Review Representment if the documents show the cancelation policy and the user canceled WITHIN of cancelation policy.
Send to pre-arbitration
PAN 07 is an indicator of what type of transactions?
Mobile Wallet Transactions.
QFD Denial Reason: This is used when the user states their device was compromised during an external transfer claim, but the transfer was initiated with the device regularly used on their account
No Device Compromise
This are documents sent by the merchant after a chargeback in an attempt to rebuttal the chargeback.
Representments.
True or False. If the ACH transaction is not under the “ACH Transactions” in CS Admin, the agent will utilized the ACH details showing in the "Transaction Tab".
FALSE.
Name the QFD Queue.
This houses all regulation bound disputes that have provisional credit review assignments .
Initial Review Assignments
______is when Branch reviews the merchant's documentation and determines the user is still due the funds and the merchant should be held liable.
Pre - Arbitration.
If a user claims no funds were dispensed and is disputing the entire transaction, including a $3.00 ATM fee, how much should be included in the chargeback?
The full disputed amount including the ATM Fee.
Give atleast 3 Non-Disputable Transactions.
QFD Denial Reason: This is used when a text message was sent to the phone number on file in order to confirm this transaction was valid
Text Verification (Fraud)
Is this considered as Gross Negligence?
A fraudster obtains the card number and CVV online and uses it for online purchases without needing the PIN.
No.
No, PAN 01 is Manual entry of the PAN by the cardholder and is card absent.
What will be your decision if the documents show purchase is non-refundable (Cancelled Merchandise/Service)?
Close in merchant's favor
Name the QFD Queue.
These will be the most approachable dispute assignments and should be fairly straightforward. These assignments will not require any investigation or knowledge of regulation requirements.
Daily Maintenance Assignments
Is PAN 05 a card present transaction?
Yes, Pan 05 is PAN auto-entry via chip.
Who established the Regulation E?
Federal Reserve Board
What will be your decision if the merchant documents show amount to be charged matches the amount the user states they were to be charged (Incorrect Amount Charged)?
Send to pre-arbitration.
How many days does an Issuer have to initiate pre-arbitration after receiving representment, failure to respond back in the allotted time frame results in an automatic win towards the acquirer.
The Issuer have 30 days to initiate Pre-Arbitration.
What are the information we consider as PII?
Name five (5) Daily Maintenance Assignment aside from Authorization Review, Check for Merchant Credit, and Manually Enrich Data.
Fee Retrieval Service Failed
Review New Attachment
Read New Corr
PER Correspondence
Review Withdrawal Request
Review Re-Open Request
Enrichment Service Failed
Name at least 2 processes that agents are tagging the case as Unworkable.
Who will determine if who is liable for the disputed transaction/s between the merchant and the issuer if the case is currently in Arbitration status?
The network - Mastercard.