Safety
This is an event that could have caused injury or damage but didn't.
What is a near miss?
The scorecard color commonly used to indicate performance is on target.
What is green?
This is what a leader builds when employees know they can rely on them.
What is trust?
This type of maintenance helps prevent unexpected breakdowns.
What is preventative maintenance?
This is the most important responsibility of every employee in our company regardless of position
What is working safely/safety?
This is the process of documenting and communicating a workplace incident so it can be properly addressed and prevented in the future.
What is purpose of incident reporting?
A higher employee retention rate generally means less employee ____________.
What is turnover/termination/resignation?
This is what leaders should establish so employees know exactly what is expected of them
What are clear expectations?
We use this device to track our units and is tied to billing.
What is momentum?
SMART Goal: Specific, Measurable, ___________, Relevant, Time-bound.
What is Attainable/Achievable?
This process helps employees break down a job, identify potential hazards, and determine the controls needed to perform the work safely.
What is the purpose of a JSA?
This is something a Branch Manager should give an employee throughout the year - not save exclusively for the annual review.
What is feedback/reviews?
This is the ability to have a difficult conversation while still maintaining a productive relationship.
What is effective communication?
Rear end collisions are most commonly linked to failing to maintain this:
What is a safe following distance/4+ second following distance?
The number of times you should ask yourself the question "Why" to get to the root cause.
What is 5?
This approach looks beyond the immediate mistake to determine why a problem happened in the first place.
What is root cause analysis?
This is what employees should know before you hold them accountable for their performance.
What are clear expectations?
These help define what is appropriate and expected in a professional relationship.
What are boundaries?
This monthly report ensures that assets are in working order for safety and for the job.
What is vehicle inspection?
The Pareto Principle says "Approximately __% of results come from __% of causes"
What is 80/20?
**A trailer disconnect is often caused by failure to do this...
What is verify hitch, chains, and locking mechanism?
The goal of accountability is improving performance not __________.
What is punishment/discipline?
"You do not rise to the level of your goals. You fall to the level of your________" - James Clear, Atomic Habits
What are your systems?
This has an environmental impact and affects fuel cost and engine wear and tear.
What is idling?
A branch's profitability is most directly impacted by revenue and ____________.
What is cost control?