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Management Controls and Oversight
Customer & Service Transactions (CST)
Operations Management (OM)
Risk/Audit/Regulatory
Wild Card
100
This is an internal control process applied at all levels of management that reduces operational variability across the branch.
What is Management Controls and Oversight?
100
This term refers to tasks that require immediate attention as they have not yet been completed and have exceeded their required completion date.
What are Past Due tasks? OR What are Overdue tasks? Did you know? There is a selection of queries in optimizer that will filter the tasks for you, making them easier to manage.
100
This is set up when you need another employee to receive and action specific OM tasks
What is Delegate?
100
This is demonstrated when the employee who signed the voucher is independent of the employee who completed the audit or verification of the task.
What is Segregation of duty? or What is due diligence?
100
You set-up this status on an account upon notification of a customer’s death.
What is frozen status?
200
You use this tool to review and track account files with irregularities which have been corrected.
What is Management Control Framework Audit Tracking Database (MCFATD)? Did You Know? If you opened the account, you must not complete the audit or verification of the task.
200
You set this up when a customer reports stolen or lost cheques.
What is a Stop Payment and/or Alert? Did You know? - You cannot set up a stop payment on accounts in dormant, frozen, pending open or closed status. A certified cheque is technically guaranteed by the bank and, therefore, you cannot apply a stop payment.
200
This is set up when you will be away for an extended period; in order for another employee to receive and action all OM tasks that you normally receive.
What is a Back up?
200
This must be completed when a cash deposit is made that is equal to or greater than C$10,000 or equivalent foreign currency in a single or multiple transaction(s) within a 24 hour period.
What is an automated Large Cash Transaction Record (LCTR)? OR What is a SmartForm 3050?
200
When signing on Internal Suspense Current Account (ISCA) or Suspense General Ledger (G/L) you require only one signature for this type of transaction.
What is a Credit? Did you know? - A Debit transaction requires two signatures on the voucher • One signing employee must be authorized on Form 7091, Your Authority Card or other Letter of Authority.
300
Management at all levels are accountable to complete these types of tasks according to the step-by-step procedure and monitor results to confirm that: • operational activities are completed by the required completion date • operational performance is continuously improving, and • irregularities are reviewed and corrected within a timely manner.
What are oversight tasks?
300
These shared tasks, Loan Payout, CTI 2, 5 and 9 years, and Loan Review require you to complete your activities and route to PO by the ______ date indicated in the task. This allows PO to have sufficient time to complete their activities by the _______ ______ date also indicated in the task.
What is Action Date and Required Completion Date?
300
These are identified with a red dot on the Branch Operations Summary Report and require immediate attention by the Branch.
What are Overdue Tasks?
300
This is the section of the procedure that outlines what is required to meet all audit and regulatory requirements.
What is Evidence of Completion?
300
An account goes into this status when there has been no customer initiated activity for two years or more.
What is a dormant status?
400
Other than Branch Managers, these roles also receive and are accountable to complete Management Control and Oversight Tasks.
What are PBAMs, VPs, SVPs, and even Frank Techar! Did you know? If you don't complete your tasks correct, somebody will see it...up the line!
400
One of the reasons you set-up this status is if you need to verify customer’s signatures/identity/signature authorities on an account. It is intended for a short term need and should not be left on the account for more than 4 months.
What is Monitor and/or Verify account status? Did You Know: Placing Verification status on an account results in: • a fax from Symcor for each cheque written • branch workload to verify the signatures of the cheque copies • increased expenses – A per cheque copy fee is paid by the bank to Symcor
400
This link found on each OM and CST task takes you here to help you complete the task correctly.
What is the Procedure? OR What is the Procedure Library?
400
This type of access is mandatory for the following cash processes: - Treasury - Around the clock depository (ATCD) - Cash Dispensing Units (CDU) - Cash Recycling Units (CRU) - Automated Banking Machine (ABM)  Lock up of Financial Operator Cash boxes
What is multiple custody? OR What is joint custody?
400
This form is used to grant authorities to employees setting clear and specific limits
What is an Authority Card? Form 7091, Your Authority Card or other Letter of Authority
500
This document may be used to record Follow-Up Activities that may include but are not limited to: • Additional Training • Review of Procedures, and • Coaching
What is ‘Management Controls and Oversight follow up template’? OR 'Follow up template' Did you know? You need to record any issues identified and this template is a handy tool for you. Where any record of follow-up activitites is created, it must be retained for 2 years.
500
I have to check my work baskets periodically throughout the day because of I may receive ________ tasks
What are re-assigned tasks? OR What are new tasks? Did you know: You will see the tasks assigned to your branch / transit when you arrive in the morning. Continue to check for tasks in the morning for tasks that may be system generated or re-assigned after you check.
500
I must do this when I don't have the information needed to complete a task that is due today
What is select ‘Save in Progress’ and add notes to indicate what has been done. Notes: Never mark a task “Completed” unless all required steps in the procedure have been followed. Also do not mark a task “Completed” in order to avoid a task becoming overdue. Your notes in the task will indicate what has been done and support why it is overdue.
500
Completing the monthly treasury verification, requires that at least one custodian is different from the two who completed the verification the previous month.
What is one requirement when deciding who can perform the Treasury Verification? Or What is segregation of duties?
500
These transactions are used to send funds to a third party. On a quarterly basis, you need to review a minimum of 4 to make sure that they have been processed within employees’ authorization.
What is Wire Payment?