Meeting Material
What was this month's Customer Experience Habit?
Fraud
What day do we charge off an account?
Day 55
Change report with asst sup or more senior approval.
The debit card fee on a bloom package is waived for individuals who are how old?
25 and younger
This year's deadline for making regular 2022 tax year contributions to Traditional IRAs, Roth IRAs, CSAs and HSAs is what?
Tuesday, April 18th
How long is an RTC valid?
1 year
If a customer is requesting that we remove a stop payment from their account, what should we obtain?
Release Stop Payment Form signed by the customer.
What type of CD can you make additional deposits into?
Time Savings
What should we do if a customer has questions about Zelle transactions and how we report them to the IRS?
We do not provide tax advice, so for any tax questions about individual situations, customers will need reach out to a tax or legal professional.
What day can you exercise security interest?
Day 50
What documents do we need if a principal signer is requesting a signer change on their business account?
An updated DAA, sign by all current signers on the account.
Name two modules within ICM?
ACHs, Bill Pay, Transfers, Wires, Desktop Teller, Positive Pay
How long does someone have to bank with us before they can redeem a savings bond?
If the overdrawn balance on an account that we are getting ready to charge off is $10 or less what should you do?
Write-off the account to customer relations
What is the source document for adding or deleting a trustee from a trust account?
A copy of the Trust Auth with the maintenance performed written on the copy.
What are the three different types of bill payment methods?
Electronic
Corporate/ Single Check
Draft Check
What was something from the meeting that you learned or found beneficial?
Answer may vary
What procedures do we follow at 11-15 days OD for an account with a CR and an account without a CR?
With a CR-If there are no pending direct deposits that will cover the OD call/email the customer and memo the account. BELL is also responsible for making sure an RTC has been sent.
Without a CR-If there are no pending direct deposits that will cover the OD call/email the customer and memo the account.
The fee for cashing a check for a non customer should be waived for any of these three reasons:
Explain Linked Accounts Overdraft Protection and the fees associated with it.
Funds are transferred automatically from a customer's savings account into the checking account to cover a charge. The fee is $20.00 annual and a $10.00 per day transfer fee.