This person will-during a robbery
This Person
*Establish crime scene with robbery reporter
* Isolate areas robber may have touched
Crime Scene Preserver
****DOUBLE Jeopardy****
Third-party requests for a members account and asset information is called what?
Verification of deposits (VOD) Verification of Assets (VOA)
What's the limit on reprinting an epass ordered cashier's check?
TWO
What age can a minor have a checking account and debit card?
14 years old
Government Issued ID
* let the robber(s) leave the branch
*Observe the escape
*Call local police or on-base security
*Secure workstation
*Notify team leaders
*Assist Crime Scene Preserver
Robbery Reporter (usually the victim)
This electronic form is needed any time a penny more than $10,000cash is deposited the same business day
Currency Transaction Report
Name 4 channels a cashier's check can be requested by a member?
Branch , CCO, Mobile and Online banking
*****Double Jeopardy**************
True or False
Joint owners that don't have membership can request a cash advance in the branch?
False
Only can be processed on the ATM
$14
*Verify Doors are locked
*Post Branch Closed Sign
*Shut down the Drive thru lanes
*Contact Security Force Pensacola @ 18509120090
* If your call is not answered you may proceed to call 18885037105 (option 1)
*Establish interview areas for law enforcement
Post-Robbery Coordinator
Automatic Funds Transfer Authorization Via the
Automated Clearing House (ACH)
True or False
A member picks up an epass ordered cashiers check do you notate UAD?
True
The id used to verify an individual prior to disbursing a cashier's check via Another deliver channel(e.g online banking or CCO), Must be recorded in UAD, regardless of amount.
What machine only dispenses $20s and $50s?
ATM
A Member is trying to pull money off their NF CC, what program do we use?
OneView
*Complete the Witness List
*Distribute one Robbery Description and Identification Questionnaire for each robber to all members and team members
*Advise all witnesses not to discuss the robbery while waiting for law enforcement to arrive
Witness Collector
Beneficiaries can be designated to accounts with this form?
Payable on Death (POD)
Pre-ordered Cashier's check can be located where?
AP secure-Check writer
What two major Credit cards will Navy Federal not process cash advances for?
Discover and NON-Navy Federal American Express
Name the 3 digital banking payment and transfer features
Bill Pay
Send Money
Transfers
***Double Jeopardy*****
*Pass out robbery assignment cards
*Remind team members not to touch equipment or discuss the event
*Contact 3SI notify the ESP tracker device was given out and retrieve the ESP beacon to provide to law enforcement
* Notify your Field AVP and contact the Employee Assistance Program
*Complete the BOD RACI form
*Contact Branch Support for assistance in preparing close of business settlements and documenting the loss
*Provide charter number 5536 to FBI authorities
Team Leader
****Double Jeopardy******
See Image
When would this be used
When Encore is unavailable, during a power outage, or for IRA deposits when the verifone PIN Pad is unavailable
Cashier's checks are scanned through what program?
Office of Foreign Asset Control
*****Double Jeopardy*****
Successfully completed. New daily limit of $12,500 is in effect for the next (blank) During this time, the member is allowed up to (blank ) POS purchase transactions per day.
72 hours & 20 VCC
Western Union requests should be referred to as
Cash transfers