Business Structure
What is Miracle Miles (MM)?
This company manages customer service operations and supports JustFab brands.
What are four Shopify sites?
JustFab, ShoeDazzle, FabKids and JustFab EU
What is PII (Personally Identifiable Information)?
This acronym refers to sensitive personal customer information that must be protected.
What is Return Merchandise Authorization (RMA)?
This acronym refers to the process used to return merchandise.
What is FedEx?
These items cannot be processed through RMA because they are digital products.
What is JustFab (JF)?
This company operates the ecommerce brands and Shopify sites that sell products.
Which Region does JF, SD, and FK belongs?
These three sites belong to the United States region.
What are customer name and email?
These two types of customer information should never be shared with IT for troubleshooting.
What are fulfilled physical orders?
The RMA system only applies to this type of order.
What is Happy Returns?
This return method allows customers to drop off items at designated locations using a QR code.
What are JustFab and Miracle Miles?
These two organizations work together where one handles the business platform and the other handles operational support.
What is JFEU?
This site serves the European market.
What should we if the Chinese team asked for sceenshot?
What is 60 days from the order date?
Customers must request returns or exchanges within this timeframe.
What is Delivered to the return warehouse?
For FedEx returns, refunds or exchanges are triggered when this status appears.
Who is the China IT team?
This team agents contact when an order issue requires backend troubleshooting.
What is parcelLab?
This return system works fully for US sites.
What are Shopify Order Number or Shopify Customer ID?
Instead of personal data, agents should send these identifiers when contacting IT.
What is a mixed return/exchange?
This action is prohibited in parcelLab where some items are refunded and others exchanged in the same request.
What is Return Bar scan or drop-off confirmation?
For Happy Returns, refunds are triggered when this action occurs.
What are the Shopify Order Number and Shopify Customer ID?
This information must be provided to IT when troubleshooting refunds, instead of personal data.
What are Canada's limitations?
This country cannot generate return shipping labels in parcelLab due to Shopify limitations.
What is a PII breach?
This violation occurs when customer personal information is exposed or shared improperly.
What are virtual goods like VIP membership tokens?
These items cannot be processed through RMA because they are digital products.
What is Refund Only?
This internal rule applies to Canadian returns where customers are refunded without returning the item.