BRANDS
Who is our top Makeup brand?
Charlotte Tilbury
a client is looking for a new foundation we have multiple brands and a HUGE take over with Charlotte Tilbury- Give me a transition on how you are going to take the client over to our events?
- Introduces client to Charlotte tilbury foundation & Partners with brand rep
- Mentions the event
- Gift with purchase
Includes all 3 in there transition
What is the top giftset at the front of the table that's constantly been selling out!
Rhode gift set
The multiple item basket
a client comes in looking for one lip gloss during your consultation you learn that they don't have a lip liner or proper lip moisture and also want to try a new blush by themselves ?
how can you help the client and remember you interaction with them?
- give out your names 3 times during the interaction first, Middle and last
- adding them to your device ! each client should be loaded up in the Q no matter what they are looking for
- asking them to come find you when they are done
who are our 3 new leaders in the Building or joining us ?
Stefanie, Olivia , Alyssa !
who is our top skincare Brand?
RHODE
We have a store lead event with Laneige today that isn't doing so hot... Give me 3 ways we are encouraging and showing our clients what's happening in store!
- Introduction when entering the store letting them know about events
- When checking out if you see they already have an item with them
- Multiworld Selling while helping the client out
What is the product a client is looking for every year around this time for their younger ones?
Sephora Advent calendar
A client knows exactly what they are looking for and they are only looking for one thing and are ready to check out.
what can you do to create a valuable client experience and identifying any additional needs without slowing down the experience?
- Using quick discovery!
- letting them know about what they have in there purchase history if they need to re up on it!
- offer seamless checkout! and write your name on the survey
what does david like doing on his free time?
who is our top Haircare Brand?
Kerastase
We have an Event in every single World today! and multiple brand reps with each event. Share your best practice on how you are supporting each brand in all four worlds?
Up to the group to decide!
What is our top selling gift set in Mens fragrance?
Men's cologne sampler
the store is busy multiple clients need assistance and you have several clients waiting in your zone. you want to make most of your time while ensuring everyone gets help !
how can you manage your time and assist multiple clients while not sacrificing the experience ?
- Prioritize clients in your zone
- keep interactions to 5-8 minutes
-Homework give your clients homework !
who is our District Manager
Ronny Correa!
Who is our top Women Fragrance ?
Kayali
Bringing the event to life !
Your store is hosting an event with one of our shyer brand rep you see they aren't getting much traffic and you don't know what the gift with purchase is either.
Name 3 ways to increase engagement with the brand and the rep!
Offer product demonstrations !
- ask the brand rep what the goal and gift with purchase is and how you can help!
- offer personalized experience !
Last minute Shopping for christmas? we are out of most gift sets how are we introducing what we have left?
- Introduce them to an event if we have an event that day
- sell what we have
a client is looking for a popular product that is sold out. they are sad about it and are considering not purchasing anything.
how would you save the sale?
-offer to order it for them if its in stock online
-sell what you have
- partner with a brand
-ring out your own client!
DING DING DING BONUSSS
Make Maryam and David ROCK PAPER SCISSORS
If david wins - he Quizzes you on TPLH
If Maryam wins she Quizzes you on LP question
Who is our top Men Fragrance?
YSL
none of our events our making there goal we hit the 3 a clock hour all 3 events are $400 dollars under and there doing a power hour and giving gifts with any purchase?
how are we introducing it on the floor all the way to there end of experience at cash wrap.
up to Presenter to decide!
Bring me 3 items from 3 different worlds and multiworld sell them to me
up to leader to decide!
you have noticed that a lot of your clients are describing how you look and don't remember your name ?
give me 3 ways you can change the client experience
- ring up your own client
- giving out your name 3 times during an interaction
-writing your name on a sample you made them !
What is one thing Maryam brings with her every single day and every single shift ?
Her giant water bottle