Branch operations dash
What can we do to ensure that the branch operations dashboard is complete each day ?
Review the branch dashboard using the reports tab or review daily task under daily tab on dashboard.
If you are unsure how to complete a task you are assigned on the delegation sheet, what would you do ?
Look for the procedures in consumer connects or ask the person who is currently/previously responsible for the task for help.
How can you ensure that your work station is secure ?
Lock your computer, make sure all customer information is out of sight, and lock all drawers.
Why is important to always put the correct information in the system?
Entering in incorrect information is falsifying bank documents which could result in disciplinary action.
What are the 5 negotiable items?
Cashiers check, money order, gift card, now card, instant issue
What five tabs are listed on branch dashboard?
Daily,weekly,quarterly,reports, and branch logs
What are some of the top issues pertaining to shared risk?
Branch Manger is not utilizing the delegation spreadsheet.
Associates are not familiar with their tasks.
Associates are not properly cross trained on tasks.
Follow ups are not taking place to ensure all tasks are completed.
How would you handle a possible date breach? And would you notify the customer?
Gather as much information as possible to what was possibly exposed and report it via raise the red flag. No you would not notify the customer.
What is the limit for OTP for unknown customers?
Over $2000
How often are negotiable items audited ?
Weekly and quarterly
What happens if a task is not completed on the daily dashboard for the previous day?
The branch will have to complete an acknowledgment.
What is the check in database from the delegation sheet used for? And where is the link located?
It is used for certain activities the branch is asked to complete and are assigned to collect feedback. The link is located on branch toolkit.
What should you do if you see another associate leaving their work station unsecured?
Stop them and have them secure it and in a nice manor remind them of why it is important to secure our work station.
What should you do when the same identification is used 3 times within a day to cash checks?
The associate is alert and then that associate should email ID3@regions.com
why is it important for the instant issue machine to be audited?
To ensure no blanks are missing the could be used to create fraudulent cards and to ensure new supplies are sent to the branch when needed.
What tab on dashboard is only shown for branch managers, ROMs, SROMs, and CBMs? And what abilities are they allowed on it ?
Branch Admin Tab, they are allowed vault information and to set the time zone.
Who is responsible for the operational task required in the branch?
Everyone
What is PII?
Personal identifiable Information (PII) is information that can be used on its own or with other information to identify, contact, or locate single person or individual.
What are the approved phone transactions?
General account inquiries and transfers up to 1000
If a shipment of debit cards come in do they have to be counted under dual control if the seal is intact?
No
If a cashiers check or money order is showing in the branch operations dashboard during an audit but is not available in inventory and you researched it both in transact and in cashiers check database and it’s voided and/or sold. What should you do ?
Submit a ticket to IBS/ cashiers check money order support ticket to have them remove the item from the north star inventory.
What is included in the robbery response kit?
Post robbery checklist
Robber description form
Robbery witness contact form
Office closed sign to post on the door of the branch.
How can we prevent a data breach?
Observe associates gathering work at the end of the day.
Inspect confidential trash for proper retention of 3 business days.
Inspect work areas to ensure confidential information is secured.
What do we need in order to perform maintenance on an account when an out of state id is presented along with id scan ?
A second form of identification
What happens of the weekly audit is not done?
It keeps the branch from receiving more inventory.