Breeze Basics
How many credits are included in each tier?
Starter - 500
Professional - 3000
Enterprise - 5000
What are the 3 ways to position HubSpot Credits?
Cost Savings, Scaling Without Headcount & After-Hours Coverage
What Hub do you need to access Prospecting Agent?
Sales Pro / Ent
What is Customer Agent?
Resolves tickets 24/7, qualifies, and books meetings.
Switching seamlessly between sales, marketing, and support to match each moment and drive results.
What is the Knowledge Base Agent (Beta)
Your assistant that surfaces content gaps and drafts help articles based on real tickets — keeping your documentation current without consuming your team’s time?
What is Breeze Studio?
Where you discover, configure & train agents
** automate smarter, not harder
Do unused HubSpot Credits roll over to the next month?
No - unused credits expire at the end of the billing cycle.
What value does the prospecting agent provide for sales leaders & reps?
Your Always-On, AI Sales BDR
Enroll prospects once, let AI continuously monitor for buying signals, and craft personalized sales outreach when the timing is right.
How many credits does one conversation using Customer Agent cost & how is it billed?
100 credits
Billed only if at least one reply from the Customer Agent.
What is the Personalization Agent?
Your targeting specialist who identifies which segments will respond best to personalized content and instantly creates tailored websites and CTAs that speak to those audiences, eliminating guesswork
What three types of records/properties can you enrich with Breeze?
Company Record
Contact Record
Smart Property
If you have multiple Hubs and tiers, how is your credit amount determined?
You get the credit amount based on your highest-tier product edition in your portal. Example: if a customer has Sales Hub Professional and Marketing Hub Enterprise, their credit amount is based on how many credits are included in the Enterprise tier.
What are the 4 kinds of recent engagement data that Prospecting Agent analyzes before outreach?
Website visits, email opens, clicks, and meeting activity.
How would a Sales team use Customer Agent?
Convert sales opportunities faster.
Explain pricing, surface product details, qualify prospects, and book meetings to help buyers make faster decisions.
What is the Data Agent?
Your research specialist that automatically answers custom business questions by analyzing CRM data, conversations, documents, and the web—freeing your team to focus on strategy.
What is the difference between Breeze Assistant and Breeze Agents?
Breeze Assistant is your AI-powered, conversational virtual assistant that acts as your “AI chief of staff” or “copilot.”
Breeze Agents are AI-powered teammates designed to perform and automate specific business functions at scale
What is the best tool inside of 53 to sell Credits into my IB?
Sales Workspace → Prospecting Tab → Install Base section → Install Base Signal = “Customer Agent”
How much less time is spent by reps researching accounts and personalizing emails?
Up to 95% decrease in time spent by reps researching accounts and personalizing emails
How much faster does the customer agent close tickets?
Closes tickets 39% faster?
What is the Closing Agent (beta)?
Your intelligent sales rep that gives your team insights into buyer engagement and blockers to accelerate the deal process.
Enable buyers to get answers from approved content while notifying sellers when additional support is needed.
How many credits are needed to: 1. Enrich one company or contact record 2. Create on enriched company record 3. Enrich one smart property (per property/record)
10 Credits for each
Is there a difference in functionality in Customer Agent if you have Pro vs. Enterprise editions?
No.
How much higher of a response rate does Prospecting Agent have than traditional sequences, and how many more leads are engaged per team using prospecting agent?
Up to 2x higher response rates vs. traditional sequences
Up to 3.5x more leads engaged per team
What Hub(s) and tier(s) are needed to allow customer agent to access and update CRM data?
Marketing Hub Professional or Enterprise
Sales Hub Professional or Enterprise
Service Hub Professional or Enterprise
Data Hub Professional or Enterprise
Content Hub Professional or Enterprise
What are the four stages of the 'Loop Marketing' playbook, and what does Loop Marketing allow you to accomplish using Breeze?
Express, Tailor, Amplify, and Evolve.
1. Express your brand identify: create a brand style guide for your campaigns and AI that is transformed by your ICP.
2. Tailor your approach: make your content personal, enrich your data, build audience segments, and ensure human quality checks.
3. Amplify your reach: build, optimize, and activate your content for humans and bots across channels like YouTube and social video, email, LLMs, search, creator feeds, and more.
4. Evolve your strategy: monitor real-time performance, run experiments, and tweak campaigns to match your needs.