To Validate the Career Choice or To find the right Career.
what is the purpose of the CAREER PROFILE?
100
What should be done on the phone just before asking for a visit?
****RECAP / restate the desire for an education and a new career.
****Focus on their HEAVEN 7 and Compelling Reasons.
100
What piece of communication material is re-addressed before the tour ends?
The Overview of Today card.
100
What does the customer carry with them on the tour?
The "Welcome to Your Future" folder.
100
TRUE OR FALSE.
The Student Finance Planner should tell the customer the tuition for his or her program.
FALSE.
200
Greet them in the lobby....Escore them to your office...Begin Phase one of the interview (Getting to know you / positive set up)
What should you do with the customer as soon as they have finished watching the IPOD videos?
200
What should you always do before finishing a phone conversation?
Tell them to bring a friend or family member along with them for their appointment.
Remember to always let the customer hang up first.
200
What is the main purpose of the tour?
It is a regulatory requirement.
200
What is an example of a transitional question or statment that leads to the Job or Career communications material.
"How would you describe the difference between a job and a career?"
200
What things are important to the customer while making the decision to go to school?
1. Time
2. Energy
3. Money
These should be addressed in your interview after you come back from the tour.
300
Congratulate Them!
What is the first thing you should do once you get a customer on the phone for the first time?
300
Meet with the DOA.
What is the last thing that the customer should do before finishing the interview?
300
TRUE OR FALSE.
It is acceptable to have pre-made folders.
FALSE.
300
Why is it important to ask the customer what they are looking for in a school?
This turns their focus to HANDS-ON training and SMALL WORK GROUPS.
300
TRUE or FALSE.
Attestations can be accepted on Foreign Diplomas.
FALSE. Your must check the Diploma Mill List.
400
What do you want to get out of a new career? and What are you looking for in a school?
What TWO questions should you ask on the phone to better understand the customer's goals?
400
It is NOT the responsibility of the Admissions Representative to talk with the customer regarding their financial situation? True or False
FALSE
400
"My role as an Admissions Rep is to help you find a career path that is the best fit for you." Our goal is to fully immerse you in the _______experience so that you can determine whether we are the right choice."
What is an example of an opening statment as outlined inthe interview guide.
400
When should you present the referral pamphet and ask for referrals?
This can be done:
1..After the application.
2..After the second appointment.
3..After the tour is completed.
400
TRUE or FALSE
Attestations can be accepted on all student who completed their education through Home Schooling.
FALSE
500
Can you tell me more about that? What does that look like?
Give an example of an "Exploring Question" as outlined in the phone guide.
500
After the tour, what question should you ask the customer?
Do you believe that you have enough information to make a decision about whether this is a right career choice, and whether this school is right for you?
500
What is the purose of the customer viewing the IPOD videos?
Introduction to exciting training programs.
Introduction to the campus.
500
What key locations should you always visit on the campus tour?
Reception....Referral Board...Student Finance Department...Classes...Labs...Computer Labs...Library...Resource Center...Career Services...Student Community Lounge. Remember to focus on hands-on training and small work teams.
500
TRUE or FALSE
Attestations can be accepted for Degree Program?