Do We Have Forms?
What are the 4 Forms you must fill out for each New Membership? ***Bonus*** What is one potential form for a New Membership?
1. Call Form
2. New Member Checklist
3. Membership Application
4. Risk Rating Form
BONUS: MOP Form
Name me 5 different pieces of information you can find on a banking disclosure?
1. Interest Rates
2. Service Fees
3. Minimum Balance Requirements
4. Transaction Limits
5. NSF Information
What is Accountability and give me an example of when you saw it at Bridge?
What is needed to be done prior to opening a new checking account?
If a member calls to talk about a Mortgage, what can someone talk about without their NMLS? Who in Columbus has their NMLS?
Anything that is publicly known; Rate Calculators and even Apps.
Faith, Robin, Kerigan and Joe
What form do we use for Debit Card Disputes and separately what form do we use for ACH Disputes?
1. Internal Dispute Form
2. ACH Unauthorized Form
What service do we offer where a member has the ability to opt in or opt out?
Courtesy Pay
What are the two values that start with T and give me examples of both you see at Bridge?
Teamwork
Transparency
Who can reverse a Misposted Phone Transfer?
Any MSR through Tool 869
Name me 5 items needed for a Private Party Purchase for Auto/RV/Motorcycle?
- Seller Name, Address and Phone
- Year, Make, Model, VIN and Mileage
- POA
- Copy of Title and Registration
- Lien Information, If Applicable.
IRA Forms are sent to what two Individuals?
1. Robin
2. Faith
What is the importance of disclosures?
Gives our members the ability to make informed decisions about their finances and better understanding of our services.
What is Quality?
Every member, every interaction, every time.
Who can approve a Rate Match?
Any MSR
What is a One Click Christmas Loan and name me 5 things we need to complete one?
***Last Year Promo Nov. 15th
An unsecured loan of $1,500 or $2,500 auto approved and sent to qualified members who just have to click in Online Banking to receive. No approval needed.
Member does need just one thing, $175 Processing Fee in their Account.
What form is filled out for a Member requesting a fee refund above what they qualify for? Who is it sent to?
Fee Refund Request Form and sent to your Specialist.
Who receives new member disclosures?
EVERYONE who opens a new membership :)
What two values relate to delivering and involving our members?
Motivated and Connected
T or F?
Can we apply a Stop Payment without a Form?
True, we can take a verbal request pending a signed form within 2 weeks.
- Purpose of Loan
- Address for Payoff
- Fees
- Terms Communicated
- How the Member Wants to Pay
- Email Address
What form do we use when adding a joint owner to a Credit Card and who do we email it to?
1. Visa Authorized User Form
2. Loans@bridgecu.org
Are there disclosures for Loans?
Yes, included in their closing packet. Have you read them?
What phrase does Bridge promote to remember our 6 Values?
Quietly Trying To Make A Change
Can we do Courtesy Advance on an account that is negative?
Yes! To a Point :)
What is the maxium LTV including auxialliry products for any secured loan?
125% unless you are Stacy :)