You Better MAKE IT RIGHT!
The tool we use to document all guest issues and recoveries
What is Make It Right Log?
The I in Hilton
What is Integrity?
The incentive amount you can earn for meeting the Inspired Hospitality Goal Scores
What is $300?
Our Directors of Housekeeping & Recreation, Nick Bentley & Joe Gladieux, were originally from this state
What is Michigan?
The tortoise that lives at Cibola
Who is Cisco?
Number of Tier Levels in our Make It Right Tools
What is 3?
The T in Hilton
What is Teamwork?
Percentage Goal for Problem Incidence
What is 30% and under?
Our Director of Engineering, Joel Hood, was originally from this city
What is Albuquerque?
The day we host our Owners Appreciation / Managers Meet & Greet.
What is Thursday?
The one responsible for making it right for guests.
Who is everyone?
The L in Hilton
What is Leadership?
Percentage Goal for Problem Resolution
What is 60% and above?
Our Director of Guest Services, Kimmy Tripp, can solve this in under 10minutes
What is Rubik's Cube?
The program/bi‑weekly session we launched at Cibola that strengthens our Inspired Hospitality.
What is BRIDGE?
An exclusive perk we launched for Platinum & Diamond Owners
What is upgraded High-Speed Internet?
What is Now?
The 3 Pillars of Inspired Hospitality
What are Owner & Member Recognition, Make It Right, & +One
Our General Manager, Jeff Honeycutt, was originally from this state
What is Alabama?
These two leaders are the creators of BRIDGE
Who are Kimmy Tripp & Nicholas Bentley?
The newest perks we launched for our Premier Owners (Gold & Above)
What are 20% F&B discount and early bird happy hour?
The O in Hilton
What is Ownership?
The new and elevated Inspired Hospitality refresher course
What is Beyond The Moment?
Full name of the Assistant Director of Housekeeping
What is Edwin Giovanni Hidalgo?
The number of phases & buildings we currently have at Cibola Vista
What are 4 phases and 15 buildings?