This was a novelty to the IS staff to see the scope of what they were supporting.
What is the "STARS Technology Environment"?
Why is this one of the first steps the new CIO Khan undertook?
100
Unable to provide an answer to this question is what one of the IT staff was when approached by Khan.
What is "What do you do here?"?
Why is this the worst possible form of an answer? Why do you think it's important to define roles within an organization? When should this be done?
200
This is the business of STARS.
What is "find patients, take care of patients, and transport patients"?
200
IT projects at STARS were almost all labeled as being this.
What is "critical"?
Does it make sense to declare every project as being critical? What would you declare as being critical and how would you decide it?
200
Users needing assistance usually called this person.
What is "their 'favorite' IT person"?
How could this have been a problem for the IT operation? What should they have done instead?
300
Hospitals, ground ambulance services, police, firefighters, search and rescue organizations, and park wardens are the various players in this.
What is the "chain of survival"?
300
If you have a lot of projects at your company, it might be useful to set up this department.
What is the Project Management Office?
Indeed, what is a Project Management Office? Please describe what you think it might do and why it could be useful for an organization.
300
Distributed IT among various departments was common at STARS. This is a way to get rid of this approach.
What is "centralizing IT"?
Exactly, what is centralizing in respect to IT? Would it be useful for STARS to go down that road? What are the pros and cons of centralizing?
400
This facilitates communication in the many rural areas where oil and gas companies worked.
What is the "Emergency Link Centre"?
400
This was supposed to be a complete review of the architecture, configuration, maintenance and administration of the entire STARS network.
What is the "Network Change Project"?
Why do you think it was necessary for Khan to take on this project? What was missing from the initial plans and why do you think those things are important?
400
An important aspect of centralizing IT is also this.
What is an "IT budget"?
Why should one not forget about also centralizing the IT budget and not leave every department with their own budget?
500
This might have caused the lack of awareness of the critical nature of IT at STARS.
What is the absence of exceutive-level IT representation?
500
A project to implement a new state-of-the-art computer-assisted dispatch system lacked of this, leading to the former CIO disavowing this project altogether.
What is the "lack of line of responsibility from the project manager to the company"?
Why is this a threat for many projects? How could this have been overcome in the situation at hand?
500
Having old servers being already out of the warranty period might lead to this.
What are "costly vendor service visits"?
How can you make sure to keep vendor service visits and the costs associated with them at a minimum?