Call Model
FOTT
What are Facts of the Table questions
Servicing Platform for the BrightWay Card
What is P1C?
account that views the card itself (plastic)
What is the P account?
$65
What is the BrightWay Card Annual Fee?
Credit Card Jobaids
What is Centralized Card Collections page
APT
What is acknowlege, Pause, Transition?
hardset Payment methods
What are Debit and ACH?
Mini Miranda
What is "this is an attempt to collect a debt by a debt collector and any information will be used foe that purpose"?
streaks (lower apr, higher credit limit)
What is six consecutive on-time payments?
Where we can see a debit card payment approved or denied
Workflow Tab
ABT
What is Acknowlege, Build Confidence, Transition?
6PM ET Cut Off
What is same day Debit card payments?
Combination 2
What is Full Name, Address, and last four of social
Credit line up to $3k
1% cash back
no annual fee
What is the BrightWay+ card?
payment using customers app
Ez Business/ Ez Card
TAD
What is Total amount due?
PTPS
What is a future dated phone payment activity code?
Name on sample card
Who is Alex Duncan?
Third party apps used for purchases
What are Paypal, Venmo, CashApp?
A Account
What is the Primary account
Six Objections
What are Tense, Time, Responsibility, Lines, Nothing to talk about, No Statement?
MOD10
What is the error when a type of card is not acceptable?
Five parts of the call model
What is Opening with FOTT, AET, Negotiations, Bridging, and Closing?
Days Delq when card is frozen
what is 5 days
Where all disclosures are located (payments, monitor, mini Miranda)
Credit Card Qa QRG