Brinks Home

camera

100

what is the sop to go on when the camera is taking too many clips?

Alarm.com too many clips

200

what is the first step to ask a customer if they are adding an indoor/outdoor camera? 

Does the customer have an ADC smart chime to install?

300

what does solid red light on the camera represents?

Powering up, or disconnected from the network

400

what does Blinking red and green represent on the camera?

Factory resetting or incorrect password

500

1 person from the group, explain how to reconnect a camera with an internet change (password change)

Raseka will determine if she takes that for the answer

Panel

100

what is the first thing to ask a customer with a low backup battery error on the panel

 If they recently had a power outage

200

what is the next step if there is a loss of supervision and the serial numbers are not sequential 

walk the customer through power cycling their panel

300

If the panel is showing tamper and it is closed/latched properly what is the next step?

 advise the customer to open the panel and hold the tamper button, then check if the error clears

400

If a customer call in saying their panel is flickering and they went through the power cycling panel procedure, what is the next step for the agent?

The agent will check for any other issues and future proof the account.

500

If there is no power in the panel and cx told you that they had a recent power outage but its back now, what should you ask the cx?

The agent will confirm with the customer if the transformer is plugged into the wall.

sensor

100

True/False: can a door/window sensor work without a magnet?

false

200

what is the first thing to ask if a cx call in and said their sensor is not working 

have the cx check the sensor for any damage. was any damage found?

300

what sensor we don't really talk about or deal with?

water detector

400

explain how to install a door/window sensor?

raseka will decide if she takes that for the answer 

500

Name 6 types of sensor

glass break sensor, key fobs, motion sensor, smoke detector, door/window sensor, Life Saving Sensors

features

100

what is the first feature you go on where a cx calls in?

CAD

200

what is feature that CAD was used to replace?

mastermind

300

what device can be used to lock/open door and turn on/ off lights etc?

a Z wave device can be specific if you want to 

400

for live view camera up to how any different cameras is viewable on the panel 

8

500

name 5 features of panel 

 Facial recognition

Z-Wave

 Two-way audio 

Live view video 

Dual path communications: uses both cellular LTE & Wi-Fi

company

100

what is the brinks home company?

raseka will you take that as the answer? 

200

how long is the training for brinks home department ?

2 months

300

where can you go to register to be a member of the brinks home family?

brinkshome.com

400

why is the alarm permit important?

• Many police departments will not respond without a valid permit on file. Additionally, false alarm fines may be higher if there is no permit on file. These fines vary by jurisdiction and in most instances, the fine amounts escalate with each occurrence.

500

what is Quiq? and what 2 question needs to be asked? 

Quiq Messaging is designed for agents to help them send and receive pictures from the customer. Brinks Agents are able to message customers directly onto their phones. 

1.May I have your phone number to send you pictures?

2.Do I have your permission to send you pictures to your phone?