Show:
24-HR CONTACT
DRIVE FOR 5
SPEED
EFFICIENCY
BUSINESS RESULTS
100
65<70
What is 24-hour contact requirement to meet expectations?
100
FNOL Call Transfer
What is a warm transfer?
100
8 Days
What is the median number of days to move salvage?
100
Lost to Atty %
What is unrepresented handler's objective?
100
102.6
What is Bristol West's Combined Ratio?
200
>75
What is 24-hour contact requirement as Far Exceeds expectations?
200
Tools & Letter Writing Skills
What are Negotiation and Evaluation?
200
10.18
What is the average days to move salvage?
200
Closures Per Day
What is an Attorney and/or Litigation Handler Objective?
200
271.4
What is our Gross Written Premium?
300
24-Hour Contact
What is one of the 2013 individual objectives?
300
Mapping out short cuts and discontinuing practices that do not impact the bottom line?
What is Efficiency?
300
Warm Transfer
What increases early contact?
300
Wellness Review
What is an Efficiency Objective for our Office?
300
12.4
What is our Loss Adjustment Expense?
400
Warm Transfer
What improves your 24-hour contact score?
400
EBI
What is an Early Bodily Injury Settlement?
400
70<75
What exceeds the 24-hour contact objective?
400
Efficiency
What is included in the Drive for 5?
400
122.6
What is our Disposition Rate?
500
<60
What is the 24-hour contact that does not meet expectations?
500
Stabilize Indemnity and Rental Management
What is MD Handling?
500
EBI
What promotes early BI Resolution?
500
Express Estimates
What is an individual efficiency objective?
500
97.8
What was or Combined Ratio for May? (First Profitable Month since 2010)