Application's
What does COMP mean on the application ?
Completed
Teledigital agents can access Ascend? (T / F)
TRUE.
Which tab in Centene Workbench (Producer Profile) tells me what level a Broker is?
Uplines Tab
What percentage must a Broker receive to pass the ACT certification?
Broker Must score a 85% or higher.
How many days does an application save in Ascend (in the event a Broker lost internet connection)?
7 Days.
A member only needs Part A to enroll into a PDP
plan? ( T / F )
False.
What is Ascend?
WellCare’s Electronic Enrollment Platform
What 2 platforms are available for Brokers are located within PingOne?
CWB ( Centene Work Bench)
Custom Point ( Ordering Portal)
What is the Centene Learning Center used for?
The Broker can take the ACT Test there, Also Agents can view the Brokers Score once completed.
How long are SOA forms valid for once they have been filled out?
90 Days.
What 3 ways can a Broker submit the completed SOA form?
Paper SOA , Mobile SOA, Telephonic SOA,
What 3 things can we assist with in the sandbox mode (internally) and research?
My Drugs
Our Plans
My Doctor
A Broker’s active licenses, expired licenses and state license numbers can be found under which tab?
The ‘Licenses’ tab
How many attempts does a Broker have to complete the ACT test?
Unlimited Attempts
What is the date that certifications must be completed by for Broker’s to remain in an Active:Certified status?
September 30th Every Year.
What 4 methods can a Broker use to submit an application?
Electronic
PAPER ( Fax or Upload)
Telephonic
Hierachy Platform
How many days does it take for a Broker to be set up with an Ascend account (once they become active)
2 business days
If a Broker calls in requesting to be DIRECT to Wellcare, and Level 01- you should escalate a ticket to corporate.? ( T / F )
FALSE.
What is the Username that a Broker will use to log into PingOne?
Their username will be their NPN number.
What 5 ways can you use to search for an application in MEPS (using Member criteria)?
MBI (HICN #), First & Last name, DOB, Sub ID, Agent PID,
What if a Broker has a different email / account with Ascend already? What can the Broker do?
If their emails are different, they will need to update the emails, so they match.
Which Broker type does not have access to the Broker Portal?
Teledigitals.
YOU (the ASR) can update an email + send a password reset within the Centene Learning Center, you do not need to escalate a ticket to corporate.?
TRUE.
What RFI’s have 21 days for resolution (HINT: 4 answers)?
Invalid MBI / HICN Not Found
Invalid Address
No Signature
Missing Part A or B Dates