Housekeeping
The number of hangers with clips that is standard in a guestroom.
What is 4?
This is the first word guests should hear when entering a Marriott hotel.
What is 'Welcome'?
This is the number of times associates should knock on a guestroom door before entering.
What is 3?
It is Brand Standard for breakfast service to begin at this time.
What is 6:30am?
This is the number of membership levels in Marriott Bonvoy.
What is 6?
This is the correct order that bathroom amenity bottles should be placed in.
What is Shampoo, Conditioner, and Body Wash?
Member Rates and 10% bonus points are two benefits of this Marriott Bonvoy tier.
What is Silver Elite?
It is Brand Standard to hear this in the lobby at all times.
What is music?
This is the maximum wait time allowed between a guest being seated by the host and their server greeting them with coffee service.
What is 1 minute?
All associates should be carrying this card, or a picture of this card, while they are working.
What is the Principles of Wonderful card?
Along with a Holy Bible, this book is standard in all Marriott guestrooms.
What is the Book of Mormon?
As the second highest Bonvoy level, this Elite guest receives a welcome gift at check in.
What is Titanium Elite?
This is the last thing an associate should say to a guest during an interaction.
What is "Is there anything else I can assist you with"?
It is against Marriott Brand Standards for straws to be made from this material.
What is plastic?
Verbally acknowledging the guest when they are 5 feet away is an important part of this Brand Standard.
What is the 15/5 Rule?
This catalog must be present in all guestrooms.
What is the Shop Marriott catalog?
This process allows guests to skip the desk and go directly to their room.
What is Mobile Check In?
This is the minimum number of items containing 500 calories or less that should be listed on the Breakfast menu.
What is 4?
Paying special attention to children (e.g., kid’s key to the hotel, sending milk and cookies to the room) is an example of this Principle of Wonderful.
What is Be Extraordinary?
This is the number of years a pillow may be in service before it is considered out of date.
What is 7 years?
This is the number of points that using a guest's name is worth on the BSA.
What is 16 points?
Damaged chairs and counters, as well as minor room deficiencies are graded within this GuestVoice metric.
What is Maintenance & Upkeep?
Per Marriott standards, this is the minimum amount of time dinner service should be provided.
What is 5 hours?
It is Marriott Brand Standard to carry this brand of soda in all outlets and shops.
What is Pepsi?