Digital Tools
Name one app used for workplace communication.
Outlook, Teams, Zoom, email
What’s one thing you should always check before sending an email?
Recipient, subject line, attachments, spelling/grammar, workplace policy.
What should you do with a suspicious email?
Do not open, report to IT/security immediately.
Give an example of how MS Teams could be used.
Voice/video calls, instant messaging, collaboration, information sharing.
Why shouldn’t you use “text talk” in workplace emails?
It’s unprofessional and not aligned with workplace standards.
Name two things to look for and two actions to take if security filters are breached.
Look for unknown senders, mismatched domains, unexpected attachments; Do not click links, block sender, report to IT.
Identify 3 different digital communication channels.
Email, text, Zoom
List 5 steps (or more) to create and send an email.
Open application → New Message → Enter address → Add subject → Write email → Add signature → Send.
What steps should be taken to ensure no sensitive company information is released incorrectly?
Check policies/procedures, follow storage rules, use passwords or encryption.