BSC Registration

Classes

100

This type of class requires face masks and social distancing.

face to face/in person

200

This type of class is considered a campus class but will not be held in person.

Remote Class

300

This type of course is held entirely online.

Online Course

400

Blended courses that require both in-person and remote learning.

Hybrid Course

500

New flexible courses that provide student choice to gather in-person or remotely

HyFlex Course

Registration

100

If a student missed their window to add a wait listed course how can they get into that class?

They must re add themselves to the wait list and wait until they are re-permitted to add the course once they are at the top of the list.

200

Registration dates are determined by...

The amount of credits a student has completed.

300

If a campus student would like to take an online course that they have been unable to get into on their own they can fill out an...

online course authorization 

400

If the student cannot see the check box next to the course they want to add what could be some of the reasons?

• Registration might not be open for them yet, have them check on the gray box on their student tab for specific dates and types of courses they can register for.
• They have a hold on their account.
• They are on their flex-track, and therefore can only see check boxes for online courses.
• They are an online student and therefore can only see check boxes for online courses.

500

Students who need an extension of a class due to an extenuating circumstance will need to receive an

incomplete contract 

Holds

100

A financial responsibility hold is removed by...

Reading the financial disclosure agreement. The caller will check both boxes then press agree. Once they refresh their page the hold should be removed.

200

If a student has a PDUE hold how can they register for courses?

They must pay off the entire balance to have the hold removed before they are permitted to add new classes.

300

"I entered my private insurance information / selected the Student Health Plan, but the hold is still on my account."

• Direct the student to their "Student" tab 
• Under "Registration" click "Refresh Eligibility and Hold Data" (located under term selection menu)
• Ask the student if the hold is still there
  • If no, end the phone call
  • If yes, direct to the insurance department, Ext. 9331

400

What is a PPMT Pre-Payment hold and how long is it on a students account for?

They have to prepay the next semester before they can register again. This is required for two semesters. This hold is put on and taken off manually.

500

What is a PDU1 hold/How can you see where a students debt has been sent?

• This is used if an account has been placed in the debt file , hold file, or sent to a collection agency
• Accounting Services has to take this off manually
• You can see what collections agency an account has been sent to by searching the student in the advisor tab. Under their holds if you clock for more details it will have the name of the collections agency listed.

Advising

100

What is a high credit hold/how is it removed?

1. A high credit hold goes on to a student account when they should be near graduating according to their credit amount. This is to ensure the student is on track to graduate and isnt taking unnecessary classes.
2. Go to iplan.byui.edu and select 'Grad Planner' to plan out the remaining courses. Notice that due to the high credits, the student might only be able to plan classes required to earn a degree and graduate.
3. When the student is finished planning they need to select the 'Validate' button at the bottom. If the plan is set up and fully completed, the status will show as 'Approved Plan'.
   • Refer to this FAQ if there are errors in the Grad Plan
4. If they still a problem schedule an appointment with Academic Advising.

200

What online majors can we set appointments for?

University Studies, Family History Studies, Interdisciplinary Studies or General Studies majors

300

If a student would like to set up an appointment with a full time advisor what can you do?

Get them in contact with the advising office.

400

What are the grade requirements for major and non-major courses?

• Non Major Courses
  • Students need to receive a D- or higher to receive credit for the course.
• Major Courses
  • Students need to receive a C- or higher to receive credit for the course. 

500

How do you remove a Plan For Success Hold (PFS Hold).

All PFS Hold calls should be warm transferred to advising ext. 9800. We do not make any PFS Hold appointments