Be Chill
Name at least three rental extras we offer.
Pre-paid fuel/charge
children seats/boosters
Sixt connect
AD
Tolls
Where can you not drive a rental if renting in the US
MEXICO
What is an IFAR?
Intermediate SUV Automatic Refreshing.
If the customer has a non roman character DL what else do they need to provide?
IDP -International Drivers Permit
What do we use to check in customers?
OAPP
Why do we use status codes?
It tells us where the car is, what needs to happen to it, and who last touched it.
What do we call what we use to categorizer cars.
ACRISS CODES
What does Personal Property Coverage actually cover?
Property owned by the renter and immediate family of the renter during transit.
what is the branch's responsibility when documenting change of condition?
hat are the 3 protection types (these are offered by Zurich)
Supplemental Liability Insurance, Personal Property Coverage, Personal Accident Coverage
What does extended roadside protection include? (name 3)
Non-Mechanical Emergencies, Empty Gas Tank/0% Charge, Key Lockout & damaged/missing key, Dead Battery Service, Flat Tire Service.
What is Decline mode and what are the steps?
The response or mentality you take when you have identified fraud.
Capture a screenshot of the driver' license
Email the screenshot to security-us@sixt.com
Politely inform the customer that we are unable to process the rental.
what data do we capture upon check in? (at least 2)
Change of condition
Special cleaning
Warning lights, mileage, fuel/charge
Signature
What are 2 benefits of the Loss Damage Waiver?
Prevents using personal insurance + No out of pocket deductible?
what do we need to make sure is correct when logging into OAPP?
Location/Branch
What do we do if we find an illegal substance during check in
Do not touch it, Lock the vehicle, Notify the Manager, Call Authorities
What percent of live check in do we strive for?
100%
Name all the steps in the vehicle lifecycle (in correct order)
Reservation, Rental, Return, Turnaround, Parked, Key Handover
Give a check in greeting.
Some Variation of "Welcome back to SIXT, my name is XXXX, I'll be assisting you with your return. How was everything with the vehicle?"
Name at least 3 protection products (not packages).
Loss Damage Waiver (LD), Supplemental Liability Insurance (SL), Personal Property Coverage (IP), Personal Accident Coverage (I), Extended Roadside Protection (BC).
What are the requirements to accept Debit cards?
Airport- Non local with returning flight info that shows the customer will be leaving on the date of the return.
DT- Customer must present 2 documents such as utility bills, lease agreement, credit card statement that is not overdue and must match name + address
How much does Supplemental Liability Ins. cover?
Up to $300,000.
What are the 4 categories used in ACRISS codes?
SIZE, TYPE , GEAR/TRANSMISSION, FEATURES
Who gets a free additional driver?
Gold, Plat, & Diamond Members. Immediate Family in Immediate family in California.
At least how many pictures do we take when marking the change of condition?
3