Types of tourism
What type of tourism involves travelling within your own country?
Domestic tourism
Name one main sector of the travel and tourism industry.
Transport / Accommodation / Attractions / Tour Operators / Travel Agents
What is one benefit of online booking for customers?
Convenience and 24-hour access
What does customer service mean in travel and tourism?
Meeting or exceeding customer expectations through quality service
What is a visitor profile?
A summary of the typical characteristics of a visitor or group of visitors
What type of tourism involves travelling to another country?
Outbound tourism
What is the main role of a tour operator?
Packages and sells holidays that include travel, accommodation, and activities
How has social media changed tourism?
Destinations and companies use it to promote, inspire, and engage with travellers
Name one basic need most tourists have.
Accommodation, food, safety, transport, or information
Name two factors that can influence a visitor’s profile.
Age, income, lifestyle, nationality, purpose of travel
What type of tourism involves people visiting a country from abroad?
Inbound tourism
What is the main role of a travel agent?
Advises customers and sells holidays or travel products on behalf of tour operators
Give one example of technology used in transport to improve efficiency.
E-tickets, mobile boarding passes, contactless payments, self-check-in kiosks
Why is accessibility important in tourism?
So people with disabilities or mobility issues can participate equally
What is the difference between a leisure and a business traveller?
Leisure = for fun or relaxation; Business = for work or meetings
What is niche tourism?
Tourism focused on a particular interest, activity, or location (e.g. adventure, ecotourism, cultural tourism)
What is the role of the transport sector in the travel and tourism industry?
Provides the means for tourists to travel to and within destinations (air, rail, road, or sea)
Give one way technology improves the customer experience at airports or hotels.
Digital check-in, mobile apps, room automation, or virtual tours
Give one way an organisation can meet the needs of families with children.
Family rooms, kids’ clubs, children’s menus, or entertainment options
How might the needs of an older traveller differ from those of a younger traveller?
Older = comfort, accessibility; Younger = adventure, lower cost
Explain the difference between mass tourism and independent tourism.
Mass = large-scale, organised; Independent = self-organised, flexible
What is meant by sector interrelationships?
How different sectors depend on and support each other to deliver a complete travel experience
How can technology help make tourism more sustainable?
Reducing paper use, supporting smart transport, and promoting responsible travel choices
Why is it important to understand customer needs?
To deliver products and services that improve satisfaction and encourage loyalty
How can understanding visitor profiles help travel and tourism organisations?
It allows businesses to tailor products, marketing, and services to meet specific customer needs