Emails
To start an informal email, what can you write?
Hi, Hey, Hello my friend...
How can you convince a customer that a product is suitable for them?
By explaining the benefits and features that meet their specific needs
What is the synonym of "warranty"?
guarantee
What is the french for "loyalty program"?
programme fidélité
How can product features influence a customer’s decision to buy?
Customers often choose a product based on its features because they show how the product meets their needs or solves a problem.
To ask politely for information, what can you write?
Could you give me the info ?
What is the french for "cost-effective"?
Rentable / économique
Give an example of a product feature that can attract customers.
A long battery life for a smartphone or eco-friendly materials for clothing
Give one sentence to show empathy to a customer.
“I understand your concern and I’m sorry for the inconvenience.”
Compare two similar products and describe one difference in their features.
Product A has a waterproof design, while Product B does not. This feature makes Product A more suitable for outdoor use.
To finish a professional email, what can you write?
Best Regards
What is the first thing you should do when a customer enters the store?
Greet the customer politely and offer assistance
Why is product packaging important for sales?
Because it attracts customers, communicates the brand image, and protects the product
What is the first step when handling a customer complaint?
Listen carefully to the customer to understand the problem
How would you present the features of a product to a customer during a sale?
I would explain each feature clearly, show how it benefits the customer, and give examples of how it can be used.
What should you always check before sending a professional email?
Grammar, spelling, correct recipient, and clarity of the message
How do you know when a sale is “closed”?
When the customer agrees to buy the product and the transaction is completed
What information should a product label always include?
Name, ingredients or materials, price, and instructions for use
Why is listening important in customer service?
Because it helps to understand the customer’s needs and solve problems effectively
Give an example of a product feature that can make a product eco-friendly.
Using recycled materials for packaging makes the product eco-friendly because it reduces waste.
Write/say one phrase to apologize for a delay in replying to an email.
I apologize for the delay in responding to your email.
Give one way to create a good first impression with a customer.
Smile, make eye contact, and greet them warmly
What is the difference between a brand and a product?
A product is a specific item sold to customers; a brand is the identity or image representing multiple products
How can you follow up with a customer after solving their problem?
By contacting them to ensure they are satisfied and to maintain a good relationship
Give an example of a feature that appeals to a specific target audience.
Bright, colorful designs on backpacks appeal to young students because they like fun and trendy products.