Location Policies
Can you wear headphones/earbuds on shift?
No! It makes you seem unapproachable
How many computers must you clean each shift?
at least 3 (varies by location)
What does a patron need to print?
A Rutgers ID card
What website do we use for scheduling?
Zed!
What must you wear on shift?
OIT Polo/Quarter-zip and name badge
Where are consultants allowed to eat?
Break room or designated areas
What objects must be cleaned?
Keyboard, Mouse, Screen, & Desk
What do you need to do after changing the toner?
Submit a "Toner change form"
How many hours do you need to request for the perm period?
3x the number of hours you prefer to work
What is the first thing you say when answering the phone at the labs?
“Thank you for calling [location], my name is [name]. How may I help you?”
Drinks must be...?
Covered!
How frequently are stats taken?
Every hour
What paper sizing do the printers require?
Letter size (8.5 x 11in)
For the temp period, where can you check for more information about campus specific restrictions and shift limits ?
Slack/emails
Where do you place Lost & Found items at the libraries?
The Circulation desk
Can you offer your ID for users to print?
No!
How frequently are rounds done?
Every 30 minutes
What types of printers do we have?
Ricoh & Kyocera
When does the shift requester close for the Spring Perm Period?
1/24 at 4PM
Which locations have panic buttons?
Help Desk and Tillett
What do you need from a patron when lending out supplies?
RUID or Driver's ID
What should be done when making rounds?
Push in chairs, check on printers, and ensure policies are being followed
Where can you find the page count for a printer?
On Icinga
When does the Spring Perm Period start?
2/4/23
Theoretically you have a shift today at 3:00pm and it's 2:30pm. You know you're going to be late ahead of time. What do you do?
Call the sup line