Six steps of the sales process
BTS Knowlege
BTS Strategies
Daily Expectations
Ahren Trivia
100

What type of questions should we ask during the ask questions step of the sales process?

What is open ended questions?

100

What is the current service cost for the syncup tracker?

What is $1?

100

Why is it important to pitch with confidence and intent?

What is to prevent hesitation from the customer?

100

What is the first thing you should do after clocking in for your shift?

What is filling out a quick connect sheet?

100

What was Ahren's first job?

T-mobile

200

What are the two pitches that are made during the Recap step of the sales process?

What is CSAT & Referral Pitches?

200

What are the current watch promos?

What is $200.99 of Apple watches with service, $400 Android watches?, & Free kids watches with service?

200

What is the reason for why we should be out from behind the counters?

what is to allow customers to view products while we are finding solutions for the customers visit and to audit for things to pitch to the customer.

200

When are the updates for store numbers supposed to be?

What is opening, 12pm, 3pm, 6pm, close?

200

How long has Ahren been working for T-mobile?

What is 7 years?

300

What should we do before we give a new customer pricing?

What is run an application?

300

What is the difference feature wise between tab unlimited & tab unlimited plus?

What is the premium international data & 15GB of hotspot?

300

What are the three places we always look at during an account audit?

What is view credit summary, service summary, pricing tool?

300

What should we be doing during down time?

What is clean up the store, restocking, MVP, callbacks?

300

What is the most commonly lost thing by Ahren?

What are his keys?
400

What are the six steps of the sales process in order?

What is Happily greet, Ask questions, Recommend products, Close, Overcome Objections, Recap?

400

What are the expected download speeds for each tier of home internet?

What is 300mb, 400mb, 950mb per second.
400

What benefit do we have from using Right Fit Guides?

What is a record of what we quote customers & to check our math before we finalize numbers?

400

What needs to happen before grabbing product from the safe?

What is talk with the POC to look over the account for missed oppertunities?

400

What is Ahren's Significant others name?

What is Raine?

500

What should happen during Happily greet?

What is enthusiastic group greet, Give a name get a name, ask the purpose of the visit, & Pull up the account?

500

What are the features of a Syncup Drive?

What is hotspot for the car, roadside asisstance, GPS Tracking, Code Checking, & Parked car disturbance notifications?

500

What is the purpose of BTS Babies?

What is if we dont pitch customers will ask?

500

What should we do at the end of our shifts?

What is disconnect with the POC?

500

What is Ahren's Favorite activity?

What is sleeping?