BU 1
What is the cost of a static IP address for a customer in Barbados?
$40.00
What username is used to login to DPM?
USER1,2,3,4 and Pa$$w0rd
In SPM you can verify if the services are barred ?
TRUE
This section is used to view all notes previously left on the account?
View Events and Queries
All faults tickets should be routed to?
T-Voice Diagnostics - O Diagnostics - W-HFC Diagnostics
Could you provide the percentage of confirmed outage
85% and below
What is the Headend in HFC ?
A master headend will usually have satellite dishes for reception of distant video signals as well as IP aggregation routers. The headend also has telephony equipment for providing telecommunications services to the community
IN'S can be located in OTS Tool?
True
To run a runbook for internet issues in the Resolve application, the CPE icon must be selected?
True
What does the abbreviation DOCSIS stand for?
Data Over Cable Service Interface Specification
What is the state can be shown in runbook?
Offline, Online-d, Online, Ranged etc
Should a Acut ticket should be logged for an outage?
False
Which application uses the same username and password as Resolve?
Liberate, Resolve, Assia, Sccd
What is the SLA for removing a static IP address for a customer in Barbados?
24–48 business hours Monday–Friday
What is the cost of a static IP address for a customer in Jamaica?
$660 +GCT
What is the outage and restoration timeframe for Trinidad?
8-12 Hours
What steps should a customer follow to access the Flow Smart Wi-Fi+ App?
Customers will need a Flow ID account to use this app.
What features are available in the Flow Smart Wi-Fi+ App?
Advanced Device Typing, Band Steering, Client Steering, In App Device State (Online or Offline) etc
How do we identify manual tasks in SMP?
Please click on the orders tab. any orders shown in bold indicate that they are still being processing a green check mark will appear next to the folder icon
What status do you see in DPM?
Complete, Deleted
What are the different statuses we can see in SMP?
Active,Change in progress,Courtesy Block
When services are recovered, where can you view this?
View service tree, Sales & post sales, view sales
What are the two reasons the customer requested a static IP?
Configuring their own Server (Hosting Services), Configuring their Security Camera System
Which modem has a single light located underneath its base?
Mercury Modem
What applications are associated with HFC customer?
Resolve,OTS,Node tracker,SPM,DPM,CRM