Service With Heart
Friendly, Energetic, Fun
What is Hello
Passion, Partnership, Integrity, and Fun, all with a Purpose...
What are our core values
Worth 1 point on a Secret Shop
What is your nametag?
Offering crispy fried pickles and lightly breaded shotgun shrimp
What is the Power of 2
After touching your face, hair, or clothes
What is wash your hands
Maintain table (replace bev naps if needed, pre-bus, remove trash)
What is Respond
Introduce trainee to the restaurant. Teach them order taking and pivot points.
What is Day 1
Worth extra credit on a shop
What is offering a gift card?
Grey Goose
What is our top shelf vodka
Sanitize Bucket and Detergent Bucket
What is red and green bucket
Knowledgeable, Passionate, Care & Concern
What is Engage
Writing down how the day went for the next days trainer
What is the training log
Suggesting to guest to get a $4 pint of Bud Light or Bubba's LIT. As well as suggesting crispy fried pickles and hand battered onion rings
What is suggestive selling?
What is upselling a steak
Constantly keeping lemons over ice
What is proper ice bath
What is Arrive?
Suggestively selling beverages. Ringing in sodas does matter
What is Day 2
Time allowed to greet the guests
What is 45 seconds?
Glenlivet 12
What is our top shelf scotch
Chemical Book kept in the back by the hose
What is the SDS book
Make the guests feel welcome, personalize what you say, be genuine, memorable, and grateful
What is Thank You
Perform Closing duties with Server Trainer
What is Day 5
Hand Stretched Stone Baked Pizza, Signature Beef and Bacon Grind Patties, and Wall to Wall TV's
What are the story points?
Nodding yes to guests when suggesting a drink and/or app/entree
What is the Sullivan's Nod
Letting the sanitizing solution evaporate
What is not wiping/drying off the tables/bar top