Menu Knowledge
What temperature are our legendary bacon grind Patty’s served at?
Medium well/170F
What does HEART stand for?
What is Hello, Engage, Arrive, Respond, Thank You
What are our core values?
What is..
Passion, partnership, integrity, and FUN!
What is PPA and how do you increase it?
What is UPSELL!
Every time you upsell anything per person you increase your PPA.
When do you practice double hand washing?
After using the restroom.
Wash your hands in the restroom and after you enter the kitchen.
How many ounces of cheese come with the “extra cheese” modification?
1oz
Act out a LEGENDARY menu tour
First Time Guests may not know where to find their new favorite menu item and regulars may be stuck on an old favorite. Help your tables learn The Story and look at the entire by giving them a tour of the menu! Take a look at our wings with made-from-scratch sauces, our hand-pressed burgers, your favorite toppings for our hand-stretched, stone-baked pizza, and so much more!
What is taste and temp?
Taste & Temp is a daily celebration of our people and the love we have for scratch-based food and beverages. Recipe-right drinks take dedication and passion to make sure we win every guest, from the first to the last, every day!
What two things should a guest have before food arrives?
What is Plates and silverware
What is the maximum time should be changing gloves and washing hands?
30 mins
What makes up a family pasta meal?
2 pastas, 10 knots, 3oz marinara, and cheese sauce, 1 big salad, salad dressing
What are three acceptable forms of ID?
Military ID, passport, drivers license
What are our operational goals?
LAD, Training, FTG, MIW, & Alley rally
What is SIR Method?
What is..
SIZE: Size the guest up for signs of intoxication.
INTERVIEW: Interview the person to see if they are coherent and logical in thinking by making conversation.
RATE: Rate whether to serve a drink or not.
What is the temperature danger zone?
41 F -135 F
What makes our black bean patty a veggie patty and not a vegan patty?
Eggs
What are four ways for a team member to connect?
What is..
1. Download Mobile App.
2. Join store loyalty programs (text/email).
3. Like/follow store social media platforms (e.g., Facebook, Instagram).
4. Join store communication forums (e.g.; GroupMe, Hot Schedules, Facebook).
What is the first thing you do when you answer the phone?
SMILE.
It changes the muscles in your face to change your tone of voice.
What are the three main categories of selling?
Upselling, suggestive selling and sharing.
SUGGESTIVE SELLING: Giving ideas or steering a guest toward products you think they will like. The more adjectives you can use with suggestive selling, the more likely the guests are going to give in. ADJECTIVES TO SELLING » Legendary » Favorite » Featured » Popular » Juicy » Flavorful » Amazing » Delicious » Hearty » Incredible » Original » Signature » Fresh » Heaping For example: “My favorite item on the menu is our Bacon Guacamole Burger. Our fresh ground bacon patties are cooked to a juicy medium well, topped with pepper jack cheese and our made-from-scratch guacamole. You can really pump up the flavor by loading your fries with queso, cheese, and bacon bits!” UPSELLING Involves selling a higher priced item, a higher quality item that the guest may not have considered. This is where product knowledge comes in. Upselling also involves selling additional side items, substitutions with upcharges, and additional rounds of cocktails. SHARING Is the best method for selling appetizers or desserts. Usually, they are too much for one person, but if two share them, they are just right!
What is each color cutting board meant for?
Green= raw veggies, red= raw beef, yellow= raw chicken, white= ready to eat food, brown= raw pork
what does the bubbas style “classic”, “bacon blue” “queso & grilled peppers” mean on ribeyes and southern chickens?
Smothered in mushrooms and onions)(blue cheese sauce, pizza bacon, and parsley)(queso, charred onion and pepper mix
What three words are associated with the letter H in heart?
Friendly, energetic, & fun
What is the correct Bubba's uniform?
Black Bubba’s T-shirt; dark non-frayed jeans; black belt; black non-slip shoes; hair pulled back from face; Bubba’s hat forward facing
T or F Serving non-alcoholic drinks or food can slow down the rate of intoxication?
False, only time can help.
What are the three biggest food born illnesses?
Botulism, jaundice, and E. coli