What is a status where an employee matches the employers eligibility file and can schedule care with no additional fees?
100
Self-care
What is back-up care for the benefitted employee?
100
Membership
What is back-up care purchased at a specific Bright Horizons center?
100
Staffing and Cancel
Which Inbound Processes does Inbound finish for same or next day care?
100
Greet & Release
What policy requires the family to identify an individutal over the age of 18 to be at the care location when the caregiver arrives and departs?
200
Eligibility Pending
What is a status an employee can be registered as when they do not match their company's eligibility file?
200
My Care Assist (MCA)
What is a reimbursement for care the employee secures when no network options are available?
200
BUCA
What is a back-up care program offered by employers to provide emergency dependent care in a Bright Horizons center, other care center, or in the families home?
200
Next-day reschedules
What Inbound activity has the consultant creating an activity and no further action?
200
Medication Policy
What policy prevents the caregiver from handling prescription or OTC medicines?
300
Inactive
What is the status an employee is set to when they no longer match their company's eligibility file?
300
Crisis Care Assist (CCA)
What is a reimburesent for care received during an emergency situation when network providers are not able to provide care?
300
eBUCA
What is an 'Enhanced' level of BUCA that gives employees access to additional Bright Horizons centers?
300
Reschedule New Date
What action has the Inbound consultant cancel the existing reservation and create a new ticket?
300
Exxon Mobile Transportation Policy
What policy allows the caregiver to drive a care recipient in their own vehicle?
400
Eligibility Pending - Secured
What is the status an Eligibility Pending employee is in after they schedule care with a credit card for the full cost of care?
400
Center-based Care
What is care in a day care center, such as a Bright Horizons center or an extended network center?
400
eBUCA with Premier Access
What is a level of access to Bright Horizons center equal to membership?
400
CRD Approval
What action has the Inbound consultant send an email to the Client Relations Director?
400
Advanced Reservation Policy
What policy determines how far in advance an employee can schedule care?
500
Suspended - Active
What is the status of an employee that is past-due, but can schedule care after bringing their account current?
500
In-home Care
What is care that occurs in the home of the employee or other secure location such as a hotel?
500
Priority Access
What is an employer benefit for full/part time care at a Bright Horizons center which put the employee at the top of any waiting list?
500
CG Late
What process has the Inbound consultant place the employee on hold and reach out to the provider?
500
Cancellation Policy
What policy dictates when an employee must advise us care is no longer needed to avoid being charged?